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Solar Installer GuildUnited States · independent

Pacific Energy

Solar energy company · Kihei, HI

What the listing shows you

4.9★

40 Google reviews

What it doesn’t

3%

rated 1–2★

typical in Hawaii, 2%

Newest review held

May 2026

newest held review 4 months old

Google's rating breakdown · all 40 reviews

Rated 1–2★
3%
typical in Hawaii, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
80%
of the 5 reviews we hold

Its one and two star share is 1 point above the typical installer in Hawaii. Across Hawaii, 42 of the 87 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 5 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the Hawaii ranking

No. 10 of the 24 rankable records in Hawaii →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in Hawaii, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Hawaii whose Google breakdown has been read, grouped by their share of one and two star reviews. Pacific Energy is in the highlighted group.

What reviewers said

  • 5★ · around May 2026 · the company replied

    I had an outstanding experience with Pono from Pacific Energy! From the very first phone call, he was professional, patient, and genuinely compassionate. He took the time to really listen and fully understand the issue I was having with my solar system, which made a huge difference. Not only did he connect me with the right person to address my solar wall situation, but he also made sure I was contacted before he left on vacation—talk about dedication! What impressed me even more was that he followed up again after returning, just to make sure everything had been properly resolved. That level

  • 5★ · around April 2026 · the company replied

    This review is overdue, but we've now had our system installed for about 10 months, and we could not be happier. Everyone from Brian to the office staff to the installers were prompt, polite and professional. The installation was fast and it everything looks clean. The system works exactly as advertised, and it recently saved us during a major storm. While everyone around us had their power out for 2-3 days, our service was totally uninterrupted. The only way we knew the power even went out was a notification from our Tesla app - totally seamless. So much better than messing with a noisy, smel

  • 5★ · around January 2026 · the company replied

    Great experience with Pacific Energy! Brian, our solar rep, was awesome—very knowledgeable, easy to talk to, and always took the time to answer our questions. Mae Anne in the office was also great and super helpful with scheduling and paperwork. The installers and electrician did an excellent job. They were professional, efficient, and respectful of our home, and the install was clean and smooth from start to finish. Overall, everything went really well and we’re very happy with the service. Highly recommend Pacific Energy solar company if you’re considering going solar!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • quick responses 6
  • courteous team 3
  • professional installers 3
  • tesla powerwall 3
  • careful install 3
  • smooth process 2
  • final inspection 2
  • installation support 2
  • no pressure sales 2
  • battery installation 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “in the market place with the best warranty and technology...hands down. Highly…”

Its website also mentions financing, free estimate and licence number, but not in a sentence we can quote cleanly.

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Facebook, YouTube, LinkedIn and Instagram. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
Closed
Monday
9 AM to 4 PM
Tuesday
9 AM to 4 PM
Wednesday
9 AM to 4 PM
Thursday
9 AM to 4 PM
Friday
9 AM to 4 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Other installers around Kihei

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

Do you run Pacific Energy?

Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.

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