Sunrun

Solar energy company · Kailua-Kona, HI

What the listing shows you

4.0★

152 Google reviews

What it doesn’t

23%

rated 1–2★

typical in Hawaii, 2%

Newest review held

Aug 2026

newest held review last month

Google's rating breakdown · all 152 reviews

Rated 1–2★: 23%; typical in Hawaii, 2%
Posted an update: 4 months ago; the company posting to its own Google profile
Replies to reviewers: 100%; of the 5 reviews we hold

Its one and two star share is 21 points above the typical installer in Hawaii. Across Hawaii, 10 of the 87 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 5 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the Hawaii ranking

No. 20 of the 24 rankable records in Hawaii →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in Hawaii, on one axis

39%

18%

11%

15%

16%

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Hawaii whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.

What reviewers said

1★ · around May 2026 · the company replied
Recently, I made the mistake of giving a Sunrun rep my contact info, ostensibly to set up an appointment for a quote. This was on a Saturday at Home Depot in Kona. Much to my dismay, I received the first call from this company on Sunday morning, the next day. Since then, I've received four phone calls a day, even though I have the number blocked. This afternoon, I received yet another call from Sunrun, this time they used a different number, since apparently they won't take the hint. This new number has been blocked, as well. Nobody likes overly pushy salespeople. I will not do business with t
1★ · around May 2026 · the company replied
Has to be the worst experience with any company in my life hands down. RUN from Sunrun. I have done 1 house with them that went not great and two others were a train wreck. Cost me tens of thousands of dollars
1★ · around April 2026 · the company replied
Crooks. System has not been working properly for almost a full year and they are still collecting and billing full price. I turned off autopay and have told them I’m not paying for a messed up system and all I get are phone calls, emails and texts asking for payment. My electric bill is $500!!! I’m not paying for a 28 panel system that’s not properly functioning! All they have said is they submitted a request for a credit and the contract doesn’t guarantee “production” sure but it guarantees your system works!!!! Yesterday was soooo sunny and it STILL only said 69% self powered! STAY AWAY

5★ · around August 2026 · the company replied
Amy Paikuli approached us at Home Depot while looking at power bank stations. She is super friendly and extremely knowledgeable about sunrun. We didn’t feel any pressure through out our conversation and she gave us all the resources to reach out to her when we are ready.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

helpful staff 68
sunrun questions 13
informative staff 12
contract process 6
electric bill reduction 5
explaining options 2
sunrun experience 2
wait time 2
no pressure sales 2
battery system 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

Warranty
“of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”
24/7 availability
“full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday: 4 AM to 12:30 PM
Monday: 3 AM to 4 PM
Tuesday: 3 AM to 4 PM
Wednesday: 3 AM to 4 PM
Thursday: 3 AM to 4 PM
Friday: 3 AM to 4 PM
Saturday: 3 AM to 4 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Other installers around Kailua Kona

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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