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Solar Installer GuildUnited States · independent

TopGuard Roofing

Solar energy company · Walnut, CA

What the listing shows you

4.6★

160 Google reviews

What it doesn’t

11%

rated 1–2★

typical in California, 1%

Newest review held

Aug 2024

no held review in 2 years

Google's rating breakdown · all 160 reviews

Rated 1–2★
11%
typical in California, 1%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
100%
of the 28 reviews we hold

Its one and two star share is 10 points above the typical installer in California. Across California, 417 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 28 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. TopGuard Roofing is in the highlighted group.

What reviewers said

  • 1★ · around August 2024 · the company replied

    DONT DO IT! SIMPLE SOLAR SCAM! Please read! Where do I start... they r selling dreams but making u pay for their lies...Their positive reviews are fake, they will lie to u when u sign the contract then subcontract the deal to a installation company that is worthless..they don't honor their business please dont learn the hard way...Any one having issues? I'm considering legal advice with this company that's lying to their customers... Anyone with attorneys advise,or has had a negative experience or similar experience please comment. They are not honoring what they explained to me at signing. I

  • 1★ · around August 2024 · the company replied

    Really bad communication and doesn’t care to call me back.

  • 1★ · around August 2024 · the company replied

    Let me tell you. Solar sounds great. Everything is great. No not from this place they broke my tiles on my roof did they fix them yea 5 months later then... the Solar panels didn't work. Do they tell? Absolutely not, it's not their job to make sure they work. Thanks to the way the solar company recommended we set up our payments we didn't know we owed until the end of the year. We owe 3600 dollars to the electricity company. Yay. Lovely. Yet they will not refund us for the months the solar was not working which was a whole year. Go elsewhere for your solar needs this place is a joke.

  • 5★ · around August 2024 · the company replied

    Armando and Julian are the best they explained everything with detail and we are happy to go Solar!

  • 5★ · around August 2024 · the company replied

    I've talked to many solar companies and these two answered my questions without hesitation and for the service I'm getting and doing a ground mounted They had me looking no further

  • 5★ · around August 2024 · the company replied

    To save anyone time, this is a good (but long) review. I waited 1yr after getting our panels to do a review to make sure things were up to par on this rather than only vouching for certain times of the year. Here to say that we are very happy with simple solar. My husband had some background on solar, and after all the horror stories we heard we were very hesitant on jumping into anything. Our rep, Caleb, was very open and honest with us about the process and crunched numbers for us very transparently. There were some issues with delay start up (company’s end), however, their customer service,

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • answering questions 37
  • saving money 14
  • respectful staff 9
  • easy process 7
  • informative staff 4
  • no power bill 4
  • solar education 3
  • installers 2
  • honest staff 2
  • no pushy sales tactics 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

When they say they are open

Sunday
Closed
Monday
9 AM to 10:30 PM
Tuesday
9 AM to 10:30 PM
Wednesday
9 AM to 10:30 PM
Thursday
9 AM to 10:30 PM
Friday
9 AM to 10:30 PM
Saturday
10 AM to 10:30 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

Other installers around West Covina

1–2★3★4★5★gauge 0–20%typical here, 1%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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