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Citadel Roofing & Solar

Solar energy company · Santa Clarita, CA

What the listing shows you

4.8★

27 Google reviews

What it doesn’t

4%

rated 1–2★

typical in Santa Clarita, 0%

Newest review held

Jul 2026

newest held review last month

Google's rating breakdown · all 27 reviews

Rated 1–2★
4%
typical in Santa Clarita, 0%
Posted an update
8 months ago
the company posting to its own Google profile
Replies to reviewers
89%
of the 27 reviews we hold

Its one and two star share is 4 points above the typical installer in Santa Clarita. Across California, 642 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 27 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Santa Clarita, on one axis

0% rated 1–2★30%

Each mark is one company we hold in Santa Clarita whose Google breakdown has been read, placed by its share of one and two star reviews. Citadel Roofing & Solar is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around June 2026

    Once solar panels are installed, good luck if they answer you calls, having issues with my solar panels and have been trying to call Tesla and emailed them every day, all I get we get back to you in 7 business day. Becareful what you are getting into
  • 3★ · around August 2024

    [Update] Upon my 1-star review, Citadel customer specialist manager promptly contacted me to address the issues raised. While I appreciate their efforts in rectifying the situation, I also express the expectation that they continue to enhance their overall customer service standards in the future, aiming to prevent similar situations from arising. So rude and unprofessional from the first person who answers the phone. The worst customer service.
  • 5★ · around February 2026 · the company replied

    We have had a great experience with Citadel! We got a new roof plus solar panels done last year, and there have been two little things that needed to be looked at since then and both times they sent someone over THE SAME DAY. Communication is great, and we have been very happy.
  • 5★ · around January 2026 · the company replied

    Citadel Solar and Roofing installed 21 solar panels, 21 Enphase inverters, a Franklin Battery and a new breaker box in Dec. 2025 for our home in the Auburn area. This was a complex project and we were very pleased with their professionalism, cooperation, good communication and clean up. The work was completed in time to allow us to deduct the cost of the installation on our 2025 taxes. They also greatly assisted us in completing the SGIP (CA’s Self-Generation Incentive Program) application. We are now in receipt of the SGIP approval letter from PG&E. Without their help we could not have succes
  • 5★ · around January 2026 · the company replied

    We just had Citadel do an installation of an Enphase Battery, to go with the Solar installation they had done earlier. The process was very well organized and thorough. We had Liam Smith walk us through our battery options, and help figure out what would work for us. And then we had Ashley Jensen coordinating the dates for the site visits, inspections, installations, and approvals. After some testing, it looks like we're in shape to handle blackouts and brownouts in the summer coming. I really must call out how thorough and professional the crew has been in the process, especially Ashley. We w

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • backup battery installation 4
  • roof replacement 3
  • project management 3
  • inverter replacement 3
  • permitting 2
  • easy process 2
  • professional crew 2
  • rebate handling 2
  • timely completion 2
  • seamless install 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Years in business

    “After serving California for over 40 years, our commitment to exceptional…”

Its website also mentions free estimate, family owned and licence number, but not in a sentence we can quote cleanly.

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on X, Instagram, YouTube, LinkedIn and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
9 AM to 5 PM
Monday
7 AM to 5 PM
Tuesday
7 AM to 5 PM
Wednesday
7 AM to 5 PM
Thursday
7 AM to 5 PM
Friday
7 AM to 5 PM
Saturday
9 AM to 5 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Santa Clarita

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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