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Smart Energy Homes

Solar energy company · Roseville, CA

What the listing shows you

4.8★

22 Google reviews

What it doesn’t

5%

rated 1–2★

typical in California, 1%

Newest review held

Aug 2024

no held review in 2 years

Google's rating breakdown · all 22 reviews

Rated 1–2★
5%
typical in California, 1%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
91%
of the 22 reviews we hold

Its one and two star share is 4 points above the typical installer in California. Across California, 609 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 22 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. Smart Energy Homes is in the highlighted group.

What reviewers said

  • 1★ · around August 2024

    Terrible customer service, I was promised a 1000.00 rebate once I accepted their Solar referral. Once the solar was finally installed, they ignored my requests continually via Cell phone, text, and even emails. I tried numerous times, no responses, no explanations, nothing. I see now their numbers are disconnected. Peter Hoang was the one who promised me the rebate and then stopped communicating with me. S Rocha from Hollister, CA.
  • 5★ · around August 2021 · the company replied

    The process was extremely simple. Nick asked qualifying questions to help me create the right system size for my home. There was no pressure to move forward but the option we chose was a no brainer. We just got installed yesterday and the installation was quick and professional. The system looks AMAZING! I highly recommend Nick and Smart Energy Brokers if you're looking to go Solar. You will not be disappointed.
  • 5★ · around August 2021 · the company replied

    Easy and painless experience. One local business tried to sell me a system with only 10 panels and Tomm informed me that it wouldn’t be enough. He was able to price the same exact system with 13 panels and was still cheaper than the competitions quote. I did my homework and got quotes from other solar businesses for 4.5kw systems and SEB still beat all the other prices. Financing was easy with a low interest rate. And installation was a breeze only taking 5 hours. I’ll be getting another house in the future and will be sure to go back to SEB again.
  • 5★ · around August 2021 · the company replied

    We had our first solar system installed about ten years ago and it has been preforming well. However, the system was undersized and with the help of Dan Swint and Smart Energy Brokers we were able to add an additional system that should fully satisfy our usage requirements. Our experience was very good, several options were presented and we were very pleased with the process, including installation. Good job!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • answering questions 8
  • cost 4
  • solar installation 4
  • communication 3
  • client care 3
  • simple process 3
  • house 2
  • no stress 2
  • responsive 2
  • system size 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

When they say they are open

Sunday
Closed
Monday
8 AM to 8 PM
Tuesday
8 AM to 8 PM
Wednesday
8 AM to 8 PM
Thursday
8 AM to 8 PM
Friday
8 AM to 8 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

Other installers around Carmichael

1–2★3★4★5★gauge 0–20%typical here, 1%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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