Solar Mason
Solar energy company · Scranton, PA
What the listing shows you
3.7★
15 Google reviews
What it doesn’t
33%
rated 1–2★
typical in Pennsylvania, 0%
Newest review held
Jun 2026
newest held review 2 months old
Google's rating breakdown · all 15 reviews
- Rated 1–2★
- 33%
- typical in Pennsylvania, 0%
- Posted an update
- 4 months ago
- the company posting to its own Google profile
- Replies to reviewers
- 20%
- of the 15 reviews we hold
Its one and two star share is 33 points above the typical installer in Pennsylvania. Across Pennsylvania, 5 of the 146 installers whose breakdown Google has published carry a higher share than this one.
The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 15 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.
Every company we hold in Pennsylvania, on one axis
51%
18%
10%
12%
8%
none
1–5%
6–10%
11–20%
over 20%
Every company we hold in Pennsylvania whose Google breakdown has been read, grouped by their share of one and two star reviews. Solar Mason is in the highlighted group.
What reviewers said
1★ · around June 2026
I've tried calling this company several times leaving multiple messages. They do not seem to exist. If they do exist and they never return phone calls, that doesn't make them much of a company. Use your own judgment.
1★ · around August 2025
I began working with this company in April 2024. Having had solar power before in another state, I wanted to support a local company. I paid a sizeable deposit in June 2024; in August 2024, I was told by the Solar Mason franchise owner that "scheduling is pushing everything back," noting that it was "completely our fault. . .that the wrong address was used to draft the initial plans." In October 2024, after being told that the project would be delayed many months, I was asked to pay for the entire project and store the equipment in my garage. I declined to do so. I have heard nothing from the
1★ · around August 2025
This company uses Artificial Intelligence to answer calls which was a nightmare. As I requested a quote a few times, it hung up on me. Most likely believes I'm saying something negative. I asked to talk to a person and all they can provide is to me to go onto their website to provide my details for a call back. This makes me uncomfortable providing details on a website. AI is a wonderful tool, but it hurts when it's used as an answering service. Guess I will go elsewhere.
5★ · around April 2026
Noel at Solar Mason exceeded every expectation. From the start, he was incredibly responsive and professional—he came out quickly, provided a fair, transparent quote, and took the time to thoroughly explain everything so I felt confident in the process. What really sets him apart is his integrity and willingness to go above and beyond. He helped me troubleshoot additional issues and offered valuable advice at no cost, which speaks volumes about his character and commitment to his clients. The work itself was completed ahead of schedule, with excellent attention to detail and quality craftsmans
5★ · around August 2023 · the company replied
As a nonprofit and environmental organization, we had a great experience with Solar Mason! They were professional, responsive and knowledgeable. We would recommend them for both residential and commercial solar!
5★ · around August 2023 · the company replied
Would rate number one in country if possible, Solar Mason company was able to do what no other solar company could, thanks again a million Solar Mason !!!!
Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.
What reviewers keep mentioning
- company 4
- pay 2
- communication 2
Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.
What the company says about itself
Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.
Warranty
“installation requirements, and warranty conditions. Identify and document any…”
24/7 availability
“grading & foundations Maintenance 24/7 monitoring, cleaning & service…”
Its website also mentions financing, free estimate, established, insured and licensed, but not in a sentence we can quote cleanly.
Elsewhere
- It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
- It posts on X, Facebook, Instagram, YouTube and LinkedIn. A page that stopped posting years ago tells you something a listing will not.
Who Google shows alongside them
Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.
- Electric City Solar Co4.9★ · 31
- Sustainable Energy Management Systems5.0★ · 2
The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.
Other installers around Scranton
- CompanyRating breakdown1–2★Newest review held
Buselli Solutions
5.0★ · 160 reviews · Honesdale, PA
1%
Newest held review this monthSunPulse Solar
5.0★ · 58 reviews · Bloomsburg, PA
0%
Newest held review this monthElectric City Solar Co
4.9★ · 31 reviews · Dickson City, PA
3%
Newest held review 5 months old
Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.
What we don't know
- The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
- We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
- We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.
Something wrong here? Tell us and a person will read it.
Do you run Solar Mason?
Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.