Solar Side Up

Every company we hold in Indiana whose Google breakdown has been read, grouped by their share of one and two star reviews. Solar Side Up is in the highlighted group.

• 1★ · around August 2025

  My experience with Solar Side Up has been disappointing due to a lack of transparency and unexpected costs. The company promoted their product as a “smart investment” and a way to reduce our carbon footprint, but they failed to mention key details about maintenance costs and system downtime. **Unexpected Service Fees and Long Wait Times** We were not informed about the $350 diagnostic fee, which must be paid upfront, or the three-week wait time for service calls. We expected some maintenance but were surprised by how often the system goes down—leaving us to pay out of pocket for repairs. - If

• 1★ · around August 2023

  Cannot get ahold of them for anything. Website is down, nobody returns my phone calls or has replied to my messages on Google. We bought a house that had solar panels installed by this company and desperately need to get them repaired. If I could just get a response I would most likely change my review.

• 2★ · around August 2022

  Horrible customer service. I signed up with Solar Side Up (SSU) in March after being assured the system would be turned on for the costly summer months. Despite some weeks-long radio silence after I signed the contract and a few small delays, the system was installed two months later at the end of May. Unfortunately, SSU then botched the handoff to Xcel leading to a further 2.5 month delay with my system offline until early August. This delay resulted in me covering 100% of June and July's electricity bills (~$350) and was in no way my fault. Understanding that this was probably a relatively c

• 5★ · around July 2026 · the company replied

  Personnel with Solar Side Up were extremely professional and efficient. They were well organized and the cost quite reasonable.

• 5★ · around August 2025 · the company replied

  Solar Side Up took over my maintenance and warranty when 1800Solar tanked. They tracked my system and alerted me to issues I was having with my solar. They went above and beyond by coordinating the solution to the issue and resolving my problems. Their maintenance of my system has been excellent.

• 5★ · around August 2024 · the company replied

  I initially contacted Solar Side Up in February of 2024 for a solar design and proposal alongside others that I have worked with. The process and attentiveness from Brian especially through the design and proposal process along with his expertise in the design and material selection instilled a lot of confidence. They were not the cheapest company that we found, but they were very competitive along with the confidence they instilled through the process that set them apart from the others. When going through our usage history with the utility alongside of our site plan, Brian made specific reco

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

• solar panel installation 13
• customer support 10
• quick installation 5
• responsive staff 5
• energy cost control 3
• system sizing 2
• energy credits 2
• panel removal and reset 2
• panel visibility 2
• no upselling 2
• friendly instal team 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

Its website also mentions free estimate and established, but not in a sentence we can quote cleanly.

• It posts on LinkedIn and Instagram. A page that stopped posting years ago tells you something a listing will not.

• CompanyRating breakdown1–2★Newest review held

• Happy Solar

  4.8★ · 12 reviews

  8%
  Newest held review 3 months old

• Luminosity Solar

  5.0★ · 11 reviews

  0%
  No held review in 3 years

• Evident Solar

  5.0★ · 6 reviews

  0%
  No held review in 5 years

• Honest Solar Solutions

  5.0★ · 4 reviews

  0%
  No held review in 2 years

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

• —The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
• —Google publishes no street address for this company, so we cannot say which town it is based in. Richmond is the area its listing was returned for, not an address we hold.
• —We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
• —We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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