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SolarCraft

Solar energy company · Novato, CA

What the listing shows you

4.4★

52 Google reviews

What it doesn’t

13%

rated 1–2★

typical in California, 1%

Newest review held

Jul 2026

newest held review this month

Google's rating breakdown · all 54 reviews

Rated 1–2★
13%
typical in California, 1%
Posted an update
7 months ago
the company posting to its own Google profile
Replies to reviewers
80%
of the 25 reviews we hold

Its one and two star share is 12 points above the typical installer in California. Across California, 360 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 25 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. SolarCraft is in the highlighted group.

What reviewers said

  • 1★ · around March 2026

    I'm not sure that I would recommend this company! I believe your Word and Follow through is everything when own a business especially an employee owned business. Contracts are meant to protect a business not the consumer. And now we have a $52,000 broken down system Websites like these are genius they are one of the last lines of defense for consumers Next stop CSLB (California State Licensing Board)
  • 1★ · around January 2026 · the company replied

    I had a terrible experience with them. I used them for solar and a battery back up. The system is not working right and power surges cause everything to shut down completely and go off grid. They claim its my tesla charger but other things like the air con cause the power to surge and shut down. The first weekend my power went off and I had to call an emergency electrician in to fix the issue and they won't even cover that. They held a gun to my head to pay them everything or fail to get the tax credit. Now I am forced to fix this by myself on my own dime.I also had 3 project managers in my ti
  • 1★ · around August 2023 · the company replied

    When hiring SolarCraft, be aware that they do not offer any warranty on any of the equipment such as the panels and inverter they are selling you. There is a manufacturer warranty on those items, but it is essentially a non-existent …
  • 3★ · around June 2026 · the company replied

    Overall disappointing sales experience. Solar Craft was referred as a diamond contractor for Mitubishi heat pump systems and initially I was impressed by their attention to detail and quick responses. Over the course of ~6 weeks they made multiple site visits and we considered numerous configurations for a multi-zone system. We were not in a particular rush for installation, but at the outset I shared upcoming travel plans. When scheduling (both theirs & ours) pushed receipt of final details/pricing to a few days before our international departure, I asked if they could expedite a contract for
  • 5★ · around July 2026 · the company replied

    Very happy with Carlos, Colton and Dominic who came for a few days to install our back up batteries system, they were efficient and very knowledgeable.
  • 5★ · around July 2026 · the company replied

    Jose, Carlos, Matt and Ricardo did a great job with the solar install and other teammates Ryan, Aaron and Dom installed the battery like pros who've done it a million times. I for sure 100% recommend this installer. Professional from day 1. Also the sales process was non-slimy which I appreciated. Great job folks.
  • 5★ · around June 2026 · the company replied

    Other solar PV companies have sales staff that used to be wine merchants or car sales people. SolarCraft staff were all long term professionals. The lead up, delivery and follow through really showed.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • courteous staff 5
  • quick install 4
  • battery backup 4
  • battery installation 4
  • electrical install 3
  • roof installation 3
  • solar system installation 3
  • professional install team 3
  • efficient installers 2
  • tidy installation 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “their doors leaving customers without warranty coverage, service and support.”

Its website also mentions free estimate, established, years in business, licensed and licence number, but not in a sentence we can quote cleanly.

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on LinkedIn and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
Closed
Monday
8 AM to 5 PM
Tuesday
8 AM to 5 PM
Wednesday
8 AM to 5 PM
Thursday
8 AM to 5 PM
Friday
8 AM to 5 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

Other installers around San Rafael

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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