South Texas Solar Systems
Solar energy company · McAllen, TX
What the listing shows you
3.6★
48 Google reviews
What it doesn’t
33%
rated 1–2★
typical in McAllen, 11%
Newest review held
Aug 2024
no held review in 2 years
Google's rating breakdown · all 48 reviews
- Rated 1–2★
- 33%
- typical in McAllen, 11%
- Posted an update
- —
- we saw no owner post, which is not the same as none existing
- Replies to reviewers
- 22%
- of the 49 reviews we hold
Its one and two star share is 22 points above the typical installer in McAllen. Across Texas, 58 of the 728 installers whose breakdown Google has published carry a higher share than this one.
The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 49 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.
Every company we hold in McAllen, on one axis
Each mark is one company we hold in McAllen whose Google breakdown has been read, placed by its share of one and two star reviews. South Texas Solar Systems is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.
What reviewers said
1★ · around August 2024
I understand I have a system that was not installed by them, but they said they repair. Paid them for a 2 hr service call, tech showed up for 10 min took pictures and said they would get back to on if they could repair. Never received a call back, sent emails no response. Had to finally call to get refund since they never returned calls or emails. When I finally talked to them they told me they couldn't repair nor did they have any suggestions on how t I replace or repair what we have. Will never do business with this company
1★ · around August 2024
If I could give less than one star, I will. I have long waited for South Texas Solar System to fix whatever went wrong with my system. I got my solar system around May 2021, and it has been hell waiting for it to work correctly. It is already the year 2023! I had it operating for around 3 to 4 months, if not less appropriately. The last I knew, they were waiting for Panasonic company to replace the damaged parts (part of their deal or something), but the waiting is getting ridiculous and highly stressful! I have been paying two bills all this time, and nobody keeps me updated on any news, even
1★ · around August 2024 · the company replied
DONT WASTE YOUR Time and money. NO SERVICE!!!! For 3 months the service is not done yet. The panels not producing energy because of the chip they need to replace or something and there’s only one technician for the whole company. The customer service are not reachable by phone, you can call for days… Horrible service!!!
3★ · around August 2022
Sales man Armando did a good job, however I was promised to get a check for the cancellation fee of my prior electric company to make the solar panels work with one that takes solar. I provided a copy of the cancellation several times to STSS and they keep promising I will get it. It has passed half a year of the installation.
5★ · around August 2023 · the company replied
Incredible company, phenomenal customer service and support. Best thing we ever did to our home. We really appreciate the company and their continued support for our solar equipment. Thank you 🇺🇲 😊 …
5★ · around August 2022 · the company replied
I am rating South Texas Solar Services a solid 5, and this is why; Since the original installation of our solar panels in 2015, South Texas Solar has washed the panels at least once and sometimes twice a year. In 2020 we had the house reroofed requiring the panels to be removed, stored and later, reinstalled. We also required service when an optimizer failed and a panel failed. Through all of these things, Tina and Lawton diagnosed problems and fixed them. This required them to climb on a steep, very slippery steel roof. They have consistently been timely, professional and friendly. I strongly
5★ · around August 2022
Great service and real savings on my monthly bill,, I would definitly recommend this company to my friends and relatives
Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.
What reviewers keep mentioning
- salesman 4
- tech 3
- installation 3
- watch 2
- problem diagnosis 2
- timeliness 2
- quality products 2
- insulation 2
- smooth process 2
Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.
What the company says about itself
Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.
Warranty
“panel modules come with a 25-year warranty, the best on the market. Read Get a…”
Its website also mentions free estimate, but not in a sentence we can quote cleanly.
Elsewhere
- It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
- It posts on X and Facebook. A page that stopped posting years ago tells you something a listing will not.
When they say they are open
- Sunday
- Closed
- Monday
- 9 AM to 5 PM
- Tuesday
- 9 AM to 5 PM
- Wednesday
- 9 AM to 5 PM
- Thursday
- 9 AM to 5 PM
- Friday
- 9 AM to 5 PM
- Saturday
- Closed
As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.
Other installers around McAllen
- CompanyRating breakdown1–2★Newest review held
RGV Solar
4.7★ · 173 reviews · Mission, TX
8%
Newest held review this monthStarAlt Solar
4.3★ · 70 reviews
17%
Newest held review 7 months oldMIBA Energy
4.7★ · 59 reviews
8%
Newest held review this monthSolergy
4.7★ · 47 reviews
6%
Newest held review this monthYour Solar Liaison
4.6★ · 46 reviews · Pharr, TX
11%
Newest held review this monthSolar Expert & Roof’s
5.0★ · 32 reviews · Edinburg, TX
0%
Newest held review this month
Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.
What we don't know
- The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
- We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
- We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.
Something wrong here? Tell us and a person will read it.
Do you run South Texas Solar Systems?
Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.