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Solar Installer GuildUnited States · independent

Sunrun

Solar energy company · Somerset, NJ

What the listing shows you

4.1★

706 Google reviews

What it doesn’t

22%

rated 1–2★

typical in New Jersey, 2%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 707 reviews

Rated 1–2★
22%
typical in New Jersey, 2%
Posted an update
11 days ago
the company posting to its own Google profile
Replies to reviewers
71%
of the 549 reviews we hold

Its one and two star share is 20 points above the typical installer in New Jersey. Across New Jersey, 40 of the 237 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 549 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in New Jersey, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in New Jersey whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.

What reviewers said

  • 1★ · around August 2026 · the company replied

    Scam scam scam . Every time you have to pay $ 600 for technician to check system if they are working or not . They gave me a system which stops working every 4 month and when you call them for help they give you price quote even though they told me 10 years full warranty and free labor when they were selling me this Scam

  • 1★ · around August 2026 · the company replied

    Still have not received my check for my home sale. They are giving me the runaround , and still no answers. Do NOT EVER use this company . Customer service is terrible!!!

  • 1★ · around August 2026 · the company replied

    The company installed the roof on my house and the sunrun installed the solar System last two weeks the water leaking in my house from the roof. I contact with the company a text message the Cell apps. No one give me the response and today was a heavy rain. My whole ceiling was a drop and in my apartment everywhere the water the water leaking from the third floor to second floor and second floor to first floor. This is very bad service. I text them like two weeks. Continue call them. Continue put the message. Continue no one response yet very bad service. Please people wake up to not install t

  • 3★ · around August 2024

    first contacted Vivint in July of 2017. Just got the system installed april of 2018 and still have to wait up to 3 more months to get it up and running due to township inspection and power company. Install went smoothe and looks good but the process has taken way longer then it should. Looks like it’s going to be close to a year from start to finish.

  • 5★ · around August 2026 · the company replied

    Worked with Michael Edwin and Rosa Sanchez and they were able to help me and my husband with going solar. For so long I avoided going solar but when I sat with them and they were able to explain it in a clear form, I was able to understand the process and how it works. Working with them has been an amazing process and they kept their every word and expectations throughout the process

  • 5★ · around August 2026 · the company replied

    I worked with Michael Edwin and Rosa Sanchez to go solar because our electric bills were high. Through out the process, they were also able guide me and help me with replacing my roof and breaker panel at no cost so my home could qualify going solar. Additionally, my utility was cut in half and fixed compared to my varying utility bill. Michael and Rosa were professional and I have already referred them to my sister and my friend with whom they have already installed their solar panels and I was paid the referral bonus of $1000 per each install. I am looking to refer them to more people and I

  • 5★ · around August 2026 · the company replied

    Sunrun delivers an unbeatable combination of expert service, high-quality hardware, and long-term value. For anyone looking to reduce their carbon footprint while drastically cutting energy bills without technical hassle, working with Sunrun is an absolute win! From the initial roof inspection and custom design to the actual installation day, Sunrun handled everything. Their local crew was prompt, respectful, and exceptionally neat with the electrical wiring. The crew completed the installation in a single afternoon with minimal interruption. Sunrun also managed all city permits and net-meteri

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • new roof 71
  • solar installation 59
  • smooth process 34
  • easy process 30
  • polite staff 21
  • installation crew 18
  • professional technicians 13
  • informative staff 11
  • clean installation 5
  • carbon footprint reduction 5

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”

  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

  • It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
10 AM to 6:30 PM
Monday
9 AM to 10 PM
Tuesday
9 AM to 10 PM
Wednesday
9 AM to 10 PM
Thursday
9 AM to 10 PM
Friday
9 AM to 10 PM
Saturday
9 AM to 10 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Franklin

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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