Mark Naylor Solar Specialist
Solar energy equipment supplier · San Diego, CA
What the listing shows you
4.1★
13 Google reviews
What it doesn’t
23%
rated 1–2★
typical in the Poway area, 3%
Newest review held
Jul 2026
newest held review last month
Google's rating breakdown · all 13 reviews
- Rated 1–2★
- 23%
- typical in the Poway area, 3%
- Posted an update
- —
- we saw no owner post, which is not the same as none existing
- Replies to reviewers
- 85%
- of the 13 reviews we hold
Its one and two star share is 20 points above the typical installer in the Poway area. Across California, 205 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.
The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 13 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.
Every company we hold in the Poway area, on one axis
Each mark is one company we hold in the Poway area whose Google breakdown has been read, placed by its share of one and two star reviews. Mark Naylor Solar Specialist is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.
What reviewers said
1★ · around March 2026 · the company replied
I had a disappointing experience with Mark Naylor Solar. It did not go as expected, and communication was very frustrating. Never received an appointment because girl returning calls was very rude and unprofessional.
1★ · around August 2025 · the company replied
they may be good installers but their repair and maintenance suck big time. Called them, they said they'd be in touch, all lies. Finally got my trusted handiman to replace a panel. Wasn't that big a deal.
1★ · around August 2025 · the company replied
Did a pool solar install and every year it leaks. They will no longer stand by their work and their install even though I've had nothing but issues. Owner was dismissive and does not seem to care. I got a bad install and now stuck with it.
5★ · around July 2026
I first met Mark Naylor over 20 years ago. At that time we had just installed our pool. Mark was recommended by the pool company to install solar panels. Then he was just a guy and a truck. He expertly installed our pool panels. We brought him back 12 years to move some of his installation so we could put electrical solar panels. Up and now again to help with a roofing project. Always prompt, professional and reasonably priced. I highly recommend Mark and his company.
5★ · around November 2025 · the company replied
We've used Mark and his team for 20 years for our pool solar heating system. Recently we re-roofed and decided to proactively replace the system although it was performing well and never leaked. Austin was quick to respond with answers, and on a very short advance notice, they were able to quickly remove our panels for the roofing process. After our new roof, Dave and his colleague installed our new panels in about 1/2 day and did a great job. We have found them to be very responsive, professional, and reasonably priced. Our pool and hot tub are in the upper 80s during the spring and summer wh
5★ · around September 2025 · the company replied
Made a call to Mark Naylor Solar and Mark came out promptly to make some repairs to my system. More repairs were needed and Dave and an associate handled those, and then there was one more leak that was so small i had to have them come back but they were prompt in responding and coming back to make sure all leaks were taken care of and my roof was protected from any moisture which could have caused damage. All done at a very reasonable rate. Thank you so much, Mark Naylor Solar.
Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.
What reviewers keep mentioning
- leak repair 3
- pricing 3
- warranty 3
- pool solar installation 3
- system 2
- honesty 2
- reliability 2
- pool temperature 2
- panels 2
- reasonable rate 2
Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.
What the company says about itself
Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.
Warranty
“Specialists is the distributor and warranty service center for Aquatherm…”
Its website also mentions family owned and established, but not in a sentence we can quote cleanly.
Elsewhere
When they say they are open
- Sunday
- Closed
- Monday
- 8 a.m. to 4 p.m.
- Tuesday
- 8 a.m. to 4 p.m.
- Wednesday
- 8 a.m. to 4 p.m.
- Thursday
- 8 a.m. to 4 p.m.
- Friday
- 8 a.m. to 4 p.m.
- Saturday
- Closed
As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.
Other installers around Poway
- CompanyRating breakdown1–2★Newest review held
NeoVolta
4.8★ · 106 reviews
3%
Newest held review this monthThe Energy Company
4.4★ · 74 reviews · San Diego, CA
12%
No held review in a yearCyberdyne Solar Company San Diego
4.8★ · 67 reviews
3%
Newest held review this monthBURTEK
4.9★ · 55 reviews
2%
Newest held review 2 months oldDaynight Power Inc
5.0★ · 22 reviews · San Diego, CA
0%
Newest held review 2 months oldUS GREEN ENERGY TECHNOLOGIES INC.
3.5★ · 19 reviews · San Diego, CA
37%
Newest held review 3 months old
Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.
What we don't know
- The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
- We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
- We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.
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