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Sunrun

Solar energy company · Billerica, MA

What the listing shows you

4.3★

294 Google reviews

What it doesn’t

16%

rated 1–2★

typical in Massachusetts, 2%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 291 reviews

Rated 1–2★
16%
typical in Massachusetts, 2%
Posted an update
2 weeks ago
the company posting to its own Google profile
Replies to reviewers
100%
of the 23 reviews we hold

Its one and two star share is 14 points above the typical installer in Massachusetts. Across Massachusetts, 45 of the 198 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 23 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Massachusetts, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Massachusetts whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.

What reviewers said

  • 1★ · around July 2026 · the company replied

    Is there any way to be put on a list of "not interested" to prevent sales people from coming to my door? It's constant, annoying, and they don't understand what the word "no" means. If I ever become interested in solar panels, I can assure you I won't ever purchase anything from this company simply for being annoying every spring and summer. Just yesterday one of them said he looked at my electric meter and how high it is. Why is a stranger walking through my driveway looking around the side of my house? Next time I see this happen I'm calling the police and will be having these clowns trespas
  • 1★ · around July 2026 · the company replied

    Rang my doorbell at 9:20 PM in the pitch black. Why would anyone tell teenage employees to do this? Unfair to all involved.
  • 1★ · around July 2026 · the company replied

    In 2021 I had a solicitor for vivint solar now changed to sunrun solar come to my door ...he was pushing to have solar panels installed.....Great benefits...tax deductions ... no electric bill or it would be very minimal. Net …
  • 5★ · around August 2026 · the company replied

    Our experience with SunRun was excellent! Trumayne Guy, our consultant, was great! He was extremely knowledgeable about the product but also of the current energy issues we are dealing with here in Massachusetts. He managed our installation from beginning to end. The installation crew was amazing, making sure the installation went smoothly with no issues. Even my mother liked it!
  • 5★ · around August 2026 · the company replied

    Since purchasing my home, I’ve received many solar panel offers with attractive pricing and incentives. However, none of the representatives gave me the confidence I needed to move forward with the project. Samuel Silveira was clear, honest, and attentive from the very beginning. He took the time to carefully evaluate our home’s energy needs and designed a system that prioritized long-term savings rather than simply making a sale. His transparency and professionalism made all the difference. The installation itself was completed by a highly professional team using top-quality equipment, and ev
  • 5★ · around August 2026 · the company replied

    Andrew is a great Sales Manager. He is responsive, professional, knowledgeable, and communicative. It’s clear he loves what he is doing. After the solar panels are installed he continues to check in periodically to see make sure everything is running well. The company is a great one too! I’m extremely satisfied!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar installation 28
  • responsive staff 18
  • quick installation 13
  • easy process 13
  • installation crew 13
  • professional crew 8
  • fast process 5
  • explanation of process 5
  • panel installation 5
  • clean installation 4
  • no pressure sales 4

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Financing

    “every month. Sunrun’s innovative financing options made the transition to solar…”
  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”
  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”
  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

When they say they are open

Sunday
10 a.m. to 6:30 p.m.
Monday
9 a.m. to 10 p.m.
Tuesday
9 a.m. to 10 p.m.
Wednesday
9 a.m. to 10 p.m.
Thursday
9 a.m. to 10 p.m.
Friday
9 a.m. to 10 p.m.
Saturday
9 a.m. to 10 p.m.

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

  • Summit Energy1.0★ · 1
  • Sunrun Solar NH2.6★ · 5
  • SunRun Inc3.0★ · 2
  • ReVision Energy4.8★ · 152

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Peabody

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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