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Solar Installer GuildUnited States · independent

Sunrun

Solar energy company · Stockton, CA

What the listing shows you

4.5★

309 Google reviews

What it doesn’t

11%

rated 1–2★

typical in Stockton, 0%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 311 reviews

Rated 1–2★
11%
typical in Stockton, 0%
Posted an update
22 days ago
the company posting to its own Google profile
Replies to reviewers
88%
of the 311 reviews we hold

Its one and two star share is 11 points above the typical installer in Stockton. Across California, 419 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 311 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Stockton, on one axis

0% rated 1–2★15%

Each mark is one company we hold in Stockton whose Google breakdown has been read, placed by its share of one and two star reviews. Sunrun is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 2★ · around August 2026 · the company replied

    Sunrun just called me and said they were doing a follow up on a request I made at Home Depot for more information. I would never request more information from sunrun because they lied to my mom about what they sold to her on being sufficient for her home to where she would not have true up charges and they said she would eventually get the tax incentives instead of them collecting them (they got them all) and she wasn’t going to have an electric bill blah, blah, blah. She’s never gotten anything for incentives has had true up charges that are as high as $1,500 per year, every single year, stil

  • 1★ · around July 2026 · the company replied

    Do not get solar panels From this company. I was told I would be able to get them off if I ever wanted to. Now they are telling me I have to wait year before I can and I have to purchase them. Don’t do it.

  • 1★ · around May 2026 · the company replied

    Forced to pay a $561.00 Service charges that I was told since the beginning that that I didn't have to pay if it was a warranty issue (new Failing inverter) I also set and waited for activation for 3 months when it was first installed but my payments never failed to be charged and the installation was done poorly (SMH) WHAT HORRIBLE COMPANY TO DO BUSINESS WITH!!! I DON'T RECOMMEND IT TO MY WORST ENEMY! ILL GIVE YOU A START JUST FOR GOOD LUCK!!

  • 3★ · around August 2023 · the company replied

    I had a great buying experience when dealing with Brandon Cecil. He answered all of my questions and made the installation process seamless. I believe it was 11 days from my phone consult to installation. Poor customer service from the company after installation though. It took several phone calls/e-mails for about a month to get the system activated. It took the technician less than five minutes to activate it once they finally sent one to my house. On a side note, the company really undersells the importance of cleaning the panels. If you only wait for the rain, your production will diminish

  • 5★ · around August 2026 · the company replied

    Felix Ucan and Jason were both so helpful getting us enrolled in the Sunrun and PG&E program. What we valued most out of our interactions with them was their transparency and honesty about going solar. They clearly explained the benefits and misconceptions people may have once they have solar. They were with us throughout the entire process, making sure we understood what was going on. They were also patient and took the time to answer all of our questions.

  • 5★ · around July 2026 · the company replied

    Everyone I dealt with were so professional from Duff Dyer to the installers. Initially I was dealing directly with Tesla and that was 100% nightmare. When Duff came out he walked me through everything was very responsive when I was texting. He made the process so easy. He dealt with all the paperwork and permits and scheduling all the work. He managed the project from start to finish. Told me how long from start to finish to turning everything on. Spot on. In fact it was all done ahead of time within 2-3 weeks. Totally impressed. He even came back over and walked me through using both sunrun a

  • 5★ · around July 2026 · the company replied

    Duff helped us eliminate our true up bill and educated us on how solar systems can help us save some money. Very fun and friendly guy!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar installation 25
  • smooth process 18
  • installation process 17
  • installation crew 8
  • respectful staff 7
  • quick installation 5
  • solar program 5
  • no pressure sales 5
  • reliable staff 4
  • knowledgeable representative 3

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”

  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

  • Years in business

    “for the energy your panels produce over 25 years—replacing part of your utility bill.”

Elsewhere

When they say they are open

Sunday
7 AM to 3:30 PM
Monday
6 AM to 7 PM
Tuesday
6 AM to 7 PM
Wednesday
6 AM to 7 PM
Thursday
6 AM to 7 PM
Friday
6 AM to 7 PM
Saturday
6 AM to 7 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Stockton

1–2★3★4★5★gauge 0–20%typical here, 0%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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