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Main Street Solar Energy

Solar energy system service · Fincastle, VA

What the listing shows you

3.8★

15 Google reviews

What it doesn’t

27%

rated 1–2★

typical in the Roanoke area, 0%

Newest review held

Aug 2024

no held review in 2 years

Google's rating breakdown · all 15 reviews

Rated 1–2★
27%
typical in the Roanoke area, 0%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
7%
of the 15 reviews we hold

Its one and two star share is 27 points above the typical installer in the Roanoke area. Across Virginia, 10 of the 118 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 15 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in the Roanoke area, on one axis

0% rated 1–2★30%

Each mark is one company we hold in the Roanoke area whose Google breakdown has been read, placed by its share of one and two star reviews. Main Street Solar Energy is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2023

    Find someone else, don't use these guys there service after the installation is awful. They install old batteries. There return service sucks
  • 1★ · around August 2022

    I called their number to inquire about solar windows and the person on the other end of the line sighed very loudly and hung up on me mid-sentence. I don't usually leave bad reviews and I understand if someone is having a bad day- but I feel it's very unprofessional for a solar energy company to not have any contact resources.
  • 1★ · around August 2022 · the company replied

    Called and emailed for the estimate. I was a serious solar customer. Gave me runaround for a month for on-ground installation. Never respond without my email asking for the response. I am glad that I found this attitude before hiring. Imagine what would have happened after the installation. Really bad customer service. They should have told me in the beginning that they had no interest.
  • 3★ · around August 2020

    Updating this review based on information found out at a later date, this company has some communication issues, however I’m going to upgrade their review based upon the role they played in my solar install. My hope is that they stay away from D1Solar.
  • 5★ · around August 2024

    I waited a full year to write this review because I wanted to see how Main Street Solar's 7.2 kW solar array with a 16.8 kW partial battery backup would perform over time. I'm happy to report it has exceeded expectations! Financial Win: Financing through Clean Energy Credit Union with a unique loan structure (short-term balloon + long-term loan) made the system accessible. The tax rebate nearly covered the entire short-term loan (30% of the system cost). Based on current production, the remaining 10-year loan is likely to be paid off within 3 years. Energy Independence: Spring and fall product
  • 5★ · around August 2024

    It was a pleasure working with Andrew and his team. When others were challanged by my installation location, he was able to make it happen, and at a competitive price. He installed a 40 panel, battery backup, ground mount system, on a hill. As a former solar installer, I appreciate his attention to detail, knowledge and insight into the latest technology. He is easy to work with and happy to answer any of your questions. His back office support is also excellent, providing quick turn around times to customers and the county. His team always arrived early on the day they said they would. He eve
  • 5★ · around August 2023

    We couldn't be happier with how Main Street Solar designed and installed our solar panels in 2015. Their proposal was easy to understand, and I liked that they sited the panels to take maximum advantage of the sun's angle throughout the day. We did need follow-up service twice, and each time one of the Brenners showed us what solved the issue.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar power 3
  • project 2
  • electric bill reduction 2
  • battery backup 2
  • ground mount solar unit 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “and installation are backed by warranty. Main Street Solar can design a…”
  • Family owned

    “panel. Main Street Solar is a local family owned and operated solar energy business…”

Its website also mentions free estimate and years in business, but not in a sentence we can quote cleanly.

Elsewhere

  • It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Facebook. A page that stopped posting years ago tells you something a listing will not.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Roanoke

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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