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Solar Installer GuildUnited States · independent

Sunrun

Solar energy company · Camarillo, CA

What the listing shows you

4.2★

262 Google reviews

What it doesn’t

19%

rated 1–2★

typical in the Thousand Oaks area, 0%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 264 reviews

Rated 1–2★
19%
typical in the Thousand Oaks area, 0%
Posted an update
18 days ago
the company posting to its own Google profile
Replies to reviewers
72%
of the 264 reviews we hold

Its one and two star share is 19 points above the typical installer in the Thousand Oaks area. Across California, 269 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 264 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in the Thousand Oaks area, on one axis

0% rated 1–2★25%

Each mark is one company we hold in the Thousand Oaks area whose Google breakdown has been read, placed by its share of one and two star reviews. Sunrun is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026 · the company replied

    Awful company. Don't use unless you want to be ghosted when it stops working. 1 star is still too generous

  • 1★ · around May 2026 · the company replied

    There was a Sales person from SunRun going around our neighborhood in Camarillo. He was extremely rude and aggressive. He did not like the fact that our electricity bill was only $100. I told him it didn’t make any financial sense for us to get solar panels at the moment and he got angry.

  • 1★ · around May 2026 · the company replied

    Haven't even done business with this company. Several people in my surrounding neighborhood have, but these guys have ZERO manners on the road and off. I live on a fairly busy corner, and have experienced this for myself. Once their techs get close to their destination, they arent paying attention to anything but their phone or tablet. I've seen several people almost lose their pets or cars because these jerks can't be bothered to care or pay attention while behind the wheel. I will never do business with a company that treats their community with such disrespect.

  • 3★ · around August 2021

    The install of the panels went well. We had a leak and they fixed it promptly. Now, after going through the 12 month cycle we had a disappointing surprise via Edison. We saw the amount we were earning in credit through the 12 month process. Then suddenly the amount was cut by more than half. The explanation from Edison was they buy it at a lower price. This was not what was explained to us by Sunrun. We were told we buy from Edison at the lowest rate per kwh and when we overproduce we sell at the highest rate. It seemed by Edison the credit was in that ballpark. Then after the 12 months were u

  • 5★ · around August 2026 · the company replied

    Great experience. Ryan came to my door wanting to explain/offer a new flex ppa program. I agreed to set up another meeting to learn more as my sce bill keeps going up and it seems summers are getting hotter. Ryan showed expertise and professionalism as he went over the different options for solar even beyond what just Sunrun offers. Afterwards I did some more research and confirmed that everything Ryan had explained was true. In the end I am waiting on some life events to pass before I add solar, but I was pleasantly surprised with this experience and would recommend anyone to set up a meeting

  • 5★ · around August 2026 · the company replied

    Max was our rep and still is our rep. He has been with us from start to finish and made the whole process 100x smoother. Even when you have to talk to AI, Max is there to explain everything and answer every question. The process got bumpy and max was able to smooth it out with a simple text. I highly recommend working with max and the sunrun team. You’re in great hands with Max.

  • 5★ · around August 2026 · the company replied

    Max is one of the best Salesman I have had the pleasure of meeting, he's very knowledgeable in the Solar Field. Max was there every step of the way. Always ready to answer all questions. The installation of the panels and Tesla batteries was smooth and swift. It was Impressive. Max helped me with the processing of my rebate through Tesla. Max is a very polite and professional Salesman. If I could give 10 stars I would. Thank you for all your hard work Max. ✌️☺️

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • installation crew 15
  • solar panel installation 15
  • helpful team 15
  • smooth process 10
  • efficient installation 5
  • knowledgeable salesman 4
  • informative staff 2
  • clean installation 2
  • vivint solar 2
  • no upfront cost 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”

  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

  • Established

    “"I have been a Sunrun customer since 2018 and have been thrilled with our…”

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
7 a.m. to 3:30 p.m.
Monday
6 a.m. to 7 p.m.
Tuesday
6 a.m. to 7 p.m.
Wednesday
6 a.m. to 7 p.m.
Thursday
6 a.m. to 7 p.m.
Friday
6 a.m. to 7 p.m.
Saturday
6 a.m. to 7 p.m.

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

  • Powered By The Sun5.0★ · 12
  • United Solar & Electric Inc.5.0★ · 2
  • Photon Brothers4.6★ · 37

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Thousand Oaks

1–2★3★4★5★gauge 0–20%typical here, 0%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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