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Sunrun

Solar energy company · Houston, TX

What the listing shows you

4.0★

761 Google reviews

What it doesn’t

23%

rated 1–2★

typical in Texas, 2%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 764 reviews

Rated 1–2★
23%
typical in Texas, 2%
Posted an update
22 days ago
the company posting to its own Google profile
Replies to reviewers
92%
of the 554 reviews we hold

Its one and two star share is 21 points above the typical installer in Texas. Across Texas, 121 of the 728 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 554 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Texas, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Texas whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.

What reviewers said

  • 1★ · around August 2026

    Their worker who run around our communities have zero respect for home owners. Banging on my door, though we have a sign up to be left alone. Getting rude and arrogant when asked to leave. I’ve also noticed damage to my vehicle the last time they came around. I sent them away, after I left my home, I noticed my hood was caved in on my car. We not have cameras, so next time these children come around and touch our property, I’ll have it on camera. We don’t want anybody at our doors, why can you people respect that ?
  • 1★ · around August 2026 · the company replied

    They stink. I am paying them over 600 dollars a month plus 200 to my electric company. Told them to come get their panels and Tesla battery . Font want the solar panels anymore . They are too much money for a single mom.
  • 1★ · around August 2026 · the company replied

    ***FURTHER PROOF OF MY CLAIMS ARE VERIFIED BY THE COUNTLESS OTHER ONE STAR REVIEWS CLAIMING THEY USED YOUR SERVICES AND WERE SUBSEQUENTLY SCAMMED*** One of your salesman stopped by our home in Legacy Park today. A - we have a no solicitation sign very clearly in front of our front door. B - we do not own the home (he still attempted to pitch after being told this). C - he’s claiming he was referred by a neighbor which is 100% false. I’m in construction and know for a fact how much of a joke solar panels really are. Stop knocking on peoples doors who clearly have signs stating they do not want
  • 3★ · around August 2025 · the company replied

    Is this even a legit company? I started getting texts and calls about an upcoming appointment. I called the number on the website and an automated voice said hello? hello? And then disconnected. I called the number on the text and the guy answered "This is so and so on a recorded line" I said they must have the wrong number because I'm not the person they're addressing in the texts and calls and I don't have an appointment coming up. He just said "sorry to bother you" and hung up. The whole thing sounded scammy.
  • 5★ · around August 2026 · the company replied

    Michael Sarhene was very helpful with understanding the terms of the agreement. I never felt pressured or misled during the process. The installation team came within a few days of approval and installed the entire system in a day. I am still waiting to see how many kWh the system produces, which is my biggest concern, but so far the process has been smooth.
  • 5★ · around August 2026 · the company replied

    Ross Block was awesome super friendly and very communicative during the whole process I fully trust the work they did in our home.
  • 5★ · around August 2026 · the company replied

    Great company. They save you electricity and money too. Efficient and excellent customer service. Always attentive to our needs.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • billing 94
  • solar installation 56
  • smooth process 35
  • backup battery 24
  • cost 21
  • polite staff 21
  • informative staff 18
  • installation team 15
  • bill reduction 13
  • solar consultation 4

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”
  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”
  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”
  • Years in business

    “rate for the energy they produce over 25 years—replacing part of your utility bill.”

Elsewhere

  • It is also reviewed on Angi. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
9 AM to 5:30 PM
Monday
8 AM to 9 PM
Tuesday
8 AM to 9 PM
Wednesday
8 AM to 9 PM
Thursday
8 AM to 9 PM
Friday
8 AM to 9 PM
Saturday
8 AM to 9 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Cypress

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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