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Sunrun

Solar energy company · Tampa, FL

What the listing shows you

4.1★

675 Google reviews

What it doesn’t

21%

rated 1–2★

typical in Florida, 2%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 675 reviews

Rated 1–2★
21%
typical in Florida, 2%
Posted an update
28 days ago
the company posting to its own Google profile
Replies to reviewers
90%
of the 537 reviews we hold

Its one and two star share is 19 points above the typical installer in Florida. Across Florida, 92 of the 675 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 537 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Florida, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Florida whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.

What reviewers said

  • 1★ · around August 2026

    They have been extremely rude towards my mother. Who has there solar panels on her house And the solar panels have been broken for 3 months, and all they do is send her parts in the mail and they have sent a repair guy that has not done anything both times he's came
  • 1★ · around August 2026 · the company replied

    UPDATE: Sunrun replied asking me to email their resolutions department which I did but haven't gotten a response. I did however, get a notification on the app when I got up yesterday morning saying I now had an installation appointment for Aug 19th instead of Sept. 9th. Raquel then emailed me hours later asking me to confirm the new time. I responded confirming the time and inquiring about getting a credit for the month I've had no service. I haven't gotten a response. As of right now, I'm still feeling a 1 star is appropriate. I do not recommend this company at all. I was originally told my s
  • 1★ · around July 2026 · the company replied

    Where to start? It could be the thousands of dollars of damaged shingles upon installation. It could be that they outsource their customer service to India and you cannot understand anyone when they/you call. But I think the worst part of my experience is that I sold my house and they're still billing me for the panels. They call me everyday for my "late payment". I have told them EVERYDAY that I sold that house and that the transfer paperwork was completed along with the transfer of mortgage. I'm sure there are good solar companies out there. However Vivint/Sunrun/ WHATEVER THEY CHANGE THEIR
  • 3★ · around March 2026 · the company replied

    We had a great experience with Sunrun during the installation and the first 10 months, unfortunately 10 of my 30 panels quit working with no output. Took Sunrun 8 months to notice that something wasn't working. During that time I used all my credits and started having to pay my power utility company monthly for power used. Was also paying Sunrun for my monthly lease. Emailed Sunrun twice suggesting I should get a credit of 33% for the 8 months I was not getting full output but never heard back from them. Once they noticed the issue they replaced the 10 bad panels in a couple of weeks and we ar
  • 5★ · around August 2026

    Working with Solar Will was an amazing experience overall!! He explained everything from start to finish and answered all my questions his communication was excellent during the entire process. Most importantly this whole program was no cost to me at all and my most recent TECO Bill was $20 10/10 recommend
  • 5★ · around August 2026

    Working with Solar Will was an incredible experience, he went over the program answered all my questions his communication was excellent throughout the entire process. Most importantly this whole program was NO COST to me at all. My TECO Bill this past month was only $20 this new program is amazing and ill be recommending him and the program it to all my friends and family! 10/10 experience all around
  • 5★ · around August 2026

    I worked with solar Will and bro got us right! Great experience and our bill is only 20 bucks

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar installation 60
  • informative staff 25
  • smooth process 23
  • clear explanations 22
  • seamless process 20
  • energy bill reduction 19
  • installation team 19
  • battery backup 13
  • tesla powerwall 13
  • smooth installation 9
  • leasing system 8
  • no pressure sales 5

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”
  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”
  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

  • It is also reviewed on ConsumerAffairs. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
10 AM to 6:30 PM
Monday
9 AM to 10 PM
Tuesday
9 AM to 10 PM
Wednesday
9 AM to 10 PM
Thursday
9 AM to 10 PM
Friday
9 AM to 10 PM
Saturday
9 AM to 10 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Plant City

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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