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ADT Solar

Solar energy company · Urbandale, IA

What the listing shows you

2.8★

47 Google reviews

What it doesn’t

55%

rated 1–2★

typical in Iowa, 2%

Newest review held

Aug 2024

no held review in 2 years

Google's rating breakdown · all 47 reviews

Rated 1–2★
55%
typical in Iowa, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
85%
of the 47 reviews we hold

Its one and two star share is 53 points above the typical installer in Iowa. Across Iowa, 1 of the 46 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 47 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the Iowa ranking

No. 12 of the 12 rankable records in Iowa →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in Iowa, on one axis

0% rated 1–2★75%

Each mark is one company we hold in Iowa whose Google breakdown has been read, placed by its share of one and two star reviews. ADT Solar is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2024 · the company replied

    Getting solar panels through ADT has been nothing short of a night mare. My grandma has had her solar panels installed for over a year my grandma is an elderly woman, who rarely gets on the computer, and isn't very tech savy. ADT paused the project last January saying my grandma had a certain amount of time for her approval. (My grandma was never made aware of a expiration date on an approval) I just got involved with all of this in May after my grandma was told ADT would be out to connect the solar panels multiple times and never showed up. Once I reached out to ADT (in May) they said we had
  • 1★ · around August 2024 · the company replied

    We went with sun pro to start out with and when it changed hands we were hopeful .well it took 2 years to get our system turned on and back in November our garage burnt down.this was where our panels were located it’s now January and we have been playing hell trying to get them to come take the panels off the garage so we can tear down the garage to rebuild. We have been calling adtsolar every week to 2 weeks to find out when it is going to happen. No response no matter how many messages we leave. I would never again go with this company and if I could give 0 stars I would because that’s all t
  • 2★ · around August 2023

    When it was sunpro i got good service ADT baught them and I have waited going on7 months for them to hook up my pannels. Just a quick update my panels are now working and they are eliminating my electric bill from Alliant Energy of course I am still paying for gas . But it is so far doing what it was supposed to do. The frustration has lessened because the panels are working.
  • 3★ · around August 2023 · the company replied

    Update, I was able to cancel my contract without penalty due to all the changes from merging with ADT. It was going smooth until the merge. Definitely get 3 quotes before making any decisions Signed up a couple weeks ago. Can’t wait to “flip the switch” My salesman James is AWESOME. I’m the type of person with ALOT of questions, James always returns my phone calls in the rare chance he doesn’t answer. I love the fact it is a Veteran owned company!!!
  • 5★ · around August 2022 · the company replied

    Nick came to the house, explained the process, and made sure we had an understanding of what to expect. We have received many updates and are awaiting our panels to be approved and installed. I would strongly recommend Nick Higgins and his team for your solar projects. We look forward to owning our energy for many years to come. Thanks Nick!
  • 5★ · around August 2022 · the company replied

    Rob was great and easy going. Vary informative on solar technology.
  • 5★ · around August 2022

    My whole experience with Sun Pro Solar has exceeded my expectations. My rep was Tyler Lallier who was very easy and fun to work with as well as very knowledgeable and professional. He listened to my concerns and taught me a lot about how solar energy really works. My installation is coming up soon and I couldn’t be more excited. Thank you Tyler and thank you Sun Pro!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • contract signing 12
  • management 6
  • project 5
  • answering questions 5
  • reimbursement 5
  • promises 4
  • cost savings 3
  • panel installation 3
  • product 2
  • solar technology 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Elsewhere

  • It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

Other installers in Iowa

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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