Alba Energy
Solar energy company · San Antonio, TX
What the listing shows you
4.7★
37 Google reviews
What it doesn’t
5%
rated 1–2★
typical in San Antonio, 3%
Newest review held
Aug 2023
no held review in 3 years
Google's rating breakdown · all 37 reviews
- Rated 1–2★
- 5%
- typical in San Antonio, 3%
- Posted an update
- —
- we saw no owner post, which is not the same as none existing
- Replies to reviewers
- 65%
- of the 37 reviews we hold
Its one and two star share is 2 points above the typical installer in San Antonio. Across Texas, 310 of the 728 installers whose breakdown Google has published carry a higher share than this one.
The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 37 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.
Every company we hold in San Antonio, on one axis
Each mark is one company we hold in San Antonio whose Google breakdown has been read, placed by its share of one and two star reviews. Alba Energy is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.
What reviewers said
1★ · around August 2023
Our inverter failed in November. Took them months to diagnose bc they are not set up to receive alerts from inverter company. They finally replaced two months ago but never connected it properly. We still have no solar power. It's been a major headache getting anyone to come help in San Antonio all their teams are up in Austin, I guess. Months of lost power.
1★ · around August 2023
If I can give them a 0 I will the worst company and customer service. Calling for months and leaving messages to get my refund, they don’t have anybody to help you they just have 1 person taking messages. 3 months trying to fix the issue and nothing. Don’t get any solar panels from this company I will save you from an everyday headache.
3★ · around August 2020 · the company replied
Jose Nieto, came out to explained the benefit of going solar, awesome guy to work with. I work in the energy industry, this just made sense for my family. Update, company way underestimated the size of system needed to offset my energy use. I noticed my neighbor, with the exact model home, with double the panels. I brought it up several times that I didn’t think there were enough to do the job. I was assured at every level they knew what they were doing. With that, I do have a reduced power bill, AND a panel payment... they work but not super satisfied with the outcome. Three stars for install
5★ · around August 2019 · the company replied
I start saying I don't know what to say and the reason I said this is because I'm REALLY SURPRISED with the change I have in my electric bill just i have one month with the solar panels and is really amazing job. THANK YOU to Amanda Adair for the amazing work, she do with me and the partners and the team who came to my house WAO THEY REALLY SURPRISED US with the way they work is awesome and they are really good people and so incredible the fast they work each other and the friendship they have is really amazing. They love their job and they take care a lot things. I really appreciate it that.
5★ · around August 2019 · the company replied
Happy to have a solar system that allows us to save on city energy and take advantage of natural energy while also saving a little on that... and all thanks to Mr. Sam Rodriguez.
5★ · around August 2019 · the company replied
JJ was very helpful and answered all our question.
Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.
What reviewers keep mentioning
- money 7
- bill 4
- house 4
- informative 3
- system 3
- explanation 3
- headache 2
- meeting 2
Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.
What the company says about itself
Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.
Years in business
“suited to your needs. With over 100 years of collective solar experience, you…”
Its website also mentions warranty, but not in a sentence we can quote cleanly.
Elsewhere
When they say they are open
- Sunday
- Closed
- Monday
- 8 AM to 6 PM
- Tuesday
- 8 AM to 6 PM
- Wednesday
- 8 AM to 6 PM
- Thursday
- 8 AM to 6 PM
- Friday
- 8 AM to 6 PM
- Saturday
- Closed
As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.
Who Google shows alongside them
Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.
- Delta Solar Power4.8★ · 232
- ALPHA SOLAR SOLUTIONS, LLC4.7★ · 31
Other installers around San Antonio
- CompanyRating breakdown1–2★Newest review held
Solar Service
5.0★ · 501 reviews
0%
Newest held review this monthFreedom Power
4.4★ · 451 reviews · Schertz, TX
14%
Newest held review last monthSolar Edge Pros
4.8★ · 407 reviews
4%
Newest held review this monthCAM Solar
3.5★ · 293 reviews
35%
Newest held review last monthTriSMART Solar
4.1★ · 221 reviews
21%
Newest held review this monthOrius Solar Care+
4.9★ · 122 reviews
2%
Newest held review 8 months old
Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.
What we don't know
- The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
- We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
- We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.
Something wrong here? Tell us and a person will read it.
Do you run Alba Energy?
Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.