Arrow Group

Solar energy system service · Galena, IL

What the listing shows you

4.8★

39 Google reviews

What it doesn’t

rated 1–2★

typical in Illinois, 2%

Newest review held

Mar 2026

newest held review 5 months old

Google's rating breakdown · all 39 reviews

Rated 1–2★: 5%; typical in Illinois, 2%
Posted an update: —; we saw no owner post, which is not the same as none existing
Replies to reviewers: 86%; of the 22 reviews we hold

Its one and two star share is 3 points above the typical installer in Illinois. Across Illinois, 72 of the 183 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 22 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Illinois, on one axis

43%

17%

13%

10%

17%

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Illinois whose Google breakdown has been read, grouped by their share of one and two star reviews. Arrow Group is in the highlighted group.

What reviewers said

5★ · around August 2024 · the company replied
It has been almost two years since I had my solar array installed by Arrow and I could not be happier. Jeff West communicated with me every step of the way and Arrow handled everything from the permitting, County inspection and requirements from the energy provider. Arrow was half the cost of some national solar companies that have now closed business due to poor business practices. If you are considering going solar, do not hesitate to take advantage of the remaining state and federal rebates. Call Arrow, it will be one of the best decisions you will make.
5★ · around August 2024 · the company replied
Allways a phone call away when I needed them and work was done in a timely fashion
5★ · around August 2024 · the company replied
Did a superior job on instalation, had no problems and have not had any regrets installing solar!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

professional team 7
answering questions 5
timely work 4
electric bill savings 4
subsidy 2
construction phase 2
ground array 2
energy production 2
installation team 2
rebates 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

Licensed
“electrician, we’re here with licensed professionals who show up on time,…”

Its website also mentions free estimate, but not in a sentence we can quote cleanly.

Elsewhere

It posts on Instagram, Facebook and LinkedIn. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday: Closed
Monday: 8 AM to 4 PM
Tuesday: 8 AM to 4 PM
Wednesday: 8 AM to 4 PM
Thursday: 8 AM to 4 PM
Friday: 8 AM to 4 PM
Saturday: Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

ProTech Heating & Cooling Inc.4.8★ · 41
Eagle Point Solar4.5★ · 202

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers in Illinois

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

Do you run Arrow Group?

Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.

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