Sunrun
Solar energy company · Des Plaines, IL
What the listing shows you
4.1★
854 Google reviews
What it doesn’t
22%
rated 1–2★
typical in Illinois, 2%
Newest review held
Aug 2026
newest held review this month
Google's rating breakdown · all 853 reviews
- Rated 1–2★
- 22%
- typical in Illinois, 2%
- Posted an update
- 5 years ago
- the company posting to its own Google profile
- Replies to reviewers
- 78%
- of the 547 reviews we hold
Its one and two star share is 20 points above the typical installer in Illinois. Across Illinois, 27 of the 183 installers whose breakdown Google has published carry a higher share than this one.
The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 547 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.
Every company we hold in Illinois, on one axis
43%
17%
13%
10%
17%
none
1–5%
6–10%
11–20%
over 20%
Every company we hold in Illinois whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.
What reviewers said
1★ · around August 2026 · the company replied
Very unprofessional and leaves false reviews on home businesses when told to leave
1★ · around July 2026
They keep sending boys to harass, every other day a rep is on the block just hanging out.
1★ · around July 2026 · the company replied
Please teach your sale reps to read and listen. We have a big sign right by the doorbell that says no soliciting which is respected by everyone besides Sunrun. We've had multiple of your reps still knocking and ringing the bell. My husband and myself have gone out a couple times to tell them we are not interested and to please read and respect the sign. In return we get ignored and the reps talk over us. Today's encounter with a sales rep got me to finally post a review. He read the sign and still knocked. My husband was in the garage so he went to tell him to tell him nicely to read the sign
3★ · around August 2026 · the company replied
Thomas w having trouble to communicate. Praying for you buddy
5★ · around August 2026 · the company replied
Excellent work and professionalism in the task at hand. Sergio was very attentive throughout the process.
5★ · around July 2026 · the company replied
I couldn't be happier with my Sunrun system. I was extremely skeptical- but it works just like my sales rep Jake said it would.- better even. We're producing more energy during the summer months than I thought we would - it more than makes up for the few months with less sun in the winter. The power wall is absolutely amazing. We haven't lost electricity once since our install last year- even during extended outages. I don't know where all the bad reviews I read are coming from- it wasn't and isn't our experience. If Jake comes to your door- you should answer it!
5★ · around July 2026 · the company replied
We were referred to Jake Oskoian by our neighbor in Villa Park. Jake was super passionate and knowledgeable, he made sure to ask us a lot of questions and created the ideal energy system for our lifestyle. For example, we were planning on getting an EV soon and he knew exactly how to factor that power demand into our system. Everything has turned out exactly how he explained it, we have accrued credits and actually have a zero bill with COMED! Plus we didn’t lose power like the rest of our street, we helped refrigerate food and medicine for our neighbors. Thanks Jake from Sunrun!
Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.
What reviewers keep mentioning
- billing 87
- solar panel installation 61
- inspection process 29
- cost 28
- installation crew 22
- clean energy 21
- professional crew 13
- quick installation 12
- electric bill savings 11
- no upfront cost 6
Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.
What the company says about itself
Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.
Warranty
“of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”
Free estimate
“Enter your zip to start your free quote Do you own your home? Yes No Next…”
24/7 availability
“full service for life with 24/7 monitoring Sunrun Subscription Plan…”
Elsewhere
- It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
- It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.
When they say they are open
- Sunday
- 9 AM to 5:30 PM
- Monday
- 8 AM to 9 PM
- Tuesday
- 8 AM to 9 PM
- Wednesday
- 8 AM to 9 PM
- Thursday
- 8 AM to 9 PM
- Friday
- 8 AM to 9 PM
- Saturday
- 8 AM to 9 PM
As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.
Who Google shows alongside them
Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.
- Sunrun Energyed1.7★ · 21
- Sun N Us Solar4.2★ · 13
- SunPower®4.0★ · 457
- RxSun4.8★ · 137
Other installers in Illinois
- CompanyRating breakdown1–2★Newest review held
Tesla Energy - Illinois
3.3★ · 7 reviews · Elk Grove Village, IL
43%
Newest held review this monthTron Solar
4.8★ · 1,068 reviews · Vernon Hills, IL
4%
Newest held review this monthKapital Electric, Inc.
4.8★ · 747 reviews · Bensenville, IL
5%
Newest held review this monthSunPower®
4.0★ · 457 reviews · Vernon Hills, IL
22%
Newest held review 2 months oldSunrun
4.6★ · 385 reviews · East Peoria, IL
10%
Newest held review this monthAveyo
4.9★ · 340 reviews · Springfield, IL
2%
Newest held review this month
Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.
What we don't know
- The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
- We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
- We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.
Something wrong here? Tell us and a person will read it.
Do you run Sunrun?
Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.