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Solar Installer GuildUnited States · independent

Big Frog Mountain

Solar energy equipment supplier · Chattanooga, TN

What the listing shows you

3.0★

4 Google reviews

What it doesn’t

50%

rated 1–2★

typical in Tennessee, 3%

Newest review held

Aug 2021

no held review in 5 years

Google's rating breakdown · all 4 reviews

Rated 1–2★
50%
typical in Tennessee, 3%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
0%
of the 4 reviews we hold

Its one and two star share is 47 points above the typical installer in Tennessee. Across Tennessee, 5 of the 53 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 4 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Tennessee, on one axis

0% rated 1–2★100%

Each mark is one company we hold in Tennessee whose Google breakdown has been read, placed by its share of one and two star reviews. Big Frog Mountain is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2021

    Owner does not check emails. If he did he would’ve seen that I needed to correct an online order. When I mentioned it to him on the phone. He denied receiving email from me, but then replied to my email immediately after phone call. I had accidentally ordered wrong color and I immediately emailed him to correct the order. He shipped the fan in the color I did not want. His position was too bad you ordered the wrong thing. When I mentioned canceling the order he said I would have to pay for shipping and there would be a restocking fee. Even though I was about to order the correct fan. I would n

  • 1★ · around August 2015

    I ordered this item back in May 2015, its a refrigerator. When the item arrived it was not working. I followed standard protocol and contacted manufacturer, who had me ship the item to them. When they returned the item, screws were missing, and the item was still not working. Manufacturer had me ship the item back again, and once again upon arrival the unit was still not working. They not want me to take this unit to a repair place that is located over 1 hour away from where I live. As a customer, I purchased an expensive item, it was defective from day 1, and after 2 rounds of repairs the ite

  • 5★ · around August 2017

    I ordered a solar tube & LOVE IT! The owner was super helpful fielding my endless questions. She pointed me in the direction of an installer I trusted. The whole process was fast. Very satisfied!

  • 5★ · around August 2016

    Was glad to find a fellow Tennessean to source SHURflo brand of solar pumps from. Sandy and Thomas are helping me take care of an urgent order with expediting and considering all options for faster delivery including a destination address change directly to a job-site.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Established

    “renewable energy equipment world-wide since 1997 and supported many remote and utility…”

Its website also mentions 24/7 availability, but not in a sentence we can quote cleanly.

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers in Tennessee

1–2★3★4★5★gauge 0–20%typical here, 3%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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