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Solar Installer GuildUnited States · independent

Design 1 Solar Group Lexington

Solar energy company · Versailles, KY

What the listing shows you

3.4★

10 Google reviews

What it doesn’t

40%

rated 1–2★

typical in Kentucky, 2%

Newest review held

Sep 2023

no held review in 3 years

Google's rating breakdown · all 10 reviews

Rated 1–2★
40%
typical in Kentucky, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
10%
of the 10 reviews we hold

Its one and two star share is 38 points above the typical installer in Kentucky. Across Kentucky, 2 of the 37 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 10 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Kentucky, on one axis

0% rated 1–2★65%

Each mark is one company we hold in Kentucky whose Google breakdown has been read, placed by its share of one and two star reviews. Design 1 Solar Group Lexington is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around September 2023

    This was the worst experience of my life. They have still not fulfilled our installation despite getting over $100k from us. Huge promises from the sales people from the start turned into a nightmare for us. Once they got our money, they did not care anymore. We signed the contract for the system in April 2022. It is April 2023 and it is not complete. We cannot get ahold of anyone and no one returns our calls. We were promised a $5k rebate that they have not sent despite getting our money in April 2022. The battery was installed in direct sunlight and they promised to install a cover. This has

  • 1★ · around September 2023

    Very unprofessional and disorganized. Do not use this company.

  • 1★ · around September 2022

    Waiting for final inspection already for 3 months. Also Waiting for rebates that are supposed to aprove but not send yet. Now I'm stuck paying solar loan and electric bill 😡. …

  • 5★ · around September 2021

    Very friendly and comfortable to work with

  • 5★ · around September 2021

    Steve was very professional. He taught us all we needed to know about solar energy. We look forward to working with this company to get our system installed. We feel like we are getting a great value for our money.

  • 5★ · around September 2021

    Chelsea Brenneman from D1G was very knowledgeable answered all our questions showed us all the options available and made it easy to choose solar!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • friendly staff 3
  • rebate 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Other installers in Kentucky

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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