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Solar Installer GuildUnited States · independent

Perfect Energy

Solar energy company · Loma Linda, CA

What the listing shows you

2.7★

6 Google reviews

What it doesn’t

67%

rated 1–2★

typical in California, 1%

Newest review held

Sep 2021

no held review in 5 years

Google's rating breakdown · all 6 reviews

Rated 1–2★
67%
typical in California, 1%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
0%
of the 6 reviews we hold

Its one and two star share is 66 points above the typical installer in California. Across California, 27 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 6 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. Perfect Energy is in the highlighted group.

What reviewers said

  • 2★ · around September 2021

    After installation very poor customer service. Doesn’t return texts or calls. We like James, but he simply does not follow through.

  • 2★ · around September 2020

    I have hesitated to write this for a couple of years given I like James (Perfect) and they hired a great construction crew, Goyou Construction, to install our system. Within a year we had issues with the system. While that is certainly not Perfect Energy's fault, their response, if you call it that, has been horrible. They don't return calls nor messages-it often takes 15-20 times to even get a call returned. More recently, we have had two panels not functioning since November, but can't seem to get either Perfect Energy nor NEP (the distributor) to give us any feedback as to whether it can be

  • 1★ · around September 2019

    They are only GOOD if you do business with them the 1st time. After you sign the contract.. THEY DONT ANSWER YOUR CALL anymore.

  • 5★ · around September 2018

    Perfect Energy was awesome! They installed on my home. My family has been able to use our A.C. and space heaters as much as we could ever want. Sometimes we have the A.C. and the heat on at the same time. From signing docs to power turn on was less than four weeks!! James was great salesman and the price he gave beat Solar City, Peterson Dean, etc. I talked with reps from 8-10 other companies and Perfect Energy had the best price with excellent customer service! James has followed up with us and set up tracking so that I can check how much power my panels are producing with an app on my phone.

  • 5★ · around September 2018

    Awesome customer service! Great team of working individuals.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

Elsewhere

  • It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

Other installers in California

1–2★3★4★5★gauge 0–20%typical here, 1%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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