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Solar Installer GuildUnited States · independent

Pine Tree Solar

Solar energy system service · Hermon, ME

What the listing shows you

3.4★

21 Google reviews

What it doesn’t

38%

rated 1–2★

typical in Maine, 2%

Newest review held

Sep 2024

no held review in 2 years

Google's rating breakdown · all 21 reviews

Rated 1–2★
38%
typical in Maine, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
80%
of the 5 reviews we hold

Its one and two star share is 36 points above the typical installer in Maine. Across Maine, 4 of the 43 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 5 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Maine, on one axis

0% rated 1–2★75%

Each mark is one company we hold in Maine whose Google breakdown has been read, placed by its share of one and two star reviews. Pine Tree Solar is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around September 2024

    I have 2 liens against my property even though I have paid Pine Tree Solar. They were 7 months late on my installation

  • 1★ · around September 2024 · the company replied

    I have never posted a Google review but feel others need to be warned about this company. We cannot get our almost $11000 deposit back, which Pine Tree has now had since May 2022 with no solar installation anywhere for us. We have sent a demand letter, had multiple calls and emails, and an in-person meeting, with no progress on getting any portion of our deposit refunded. 7/25/23 update-There are differences in facts we have and those in the business owner's response written below. We have never demanded a total refund, as we understand that part of our deposit is non-refundable. We hope our r

  • 3★ · around September 2024 · the company replied

    The installation was very professionally done. After that it all fell apart. It took from October until February to get the system up and running and that was only because I found an electrician to do the work That Pine Tree Solar could not do. I went from October until December with no communication from Pine Tree Solar at all. That is when I found out about needing an electrician. January the electrician I hired was done and it was still end of February before it was online. I have so happy with the system now. My electric bill is $16.99 with 2 heat pumps, 2 air conditioners and water pump w

  • 5★ · around September 2023 · the company replied

    I have had my system up and running for about a week. So far the system is working above expectations. Everyone I dealt with was professional and knowledgeable. Pine tree solar communication was responsive but quite slow at first. After getting the contract signed and spring rolled around there were many delays due to weather. (To be expected with outside electrical work). It seemed like it was hard to get any communication about where we were with the project, which can make anyone nervous. Once Carin took over communication that all changed, the response time improved greatly. Often times ge

  • 5★ · around September 2023 · the company replied

    Pine Tree solar did my installation in 2021. It was done very professionally. I had an issue which they fixed and was not their fault. They respond to communication even after the installation and continue to act responsibly. Email and phone can be hard to get through because they are so busy. 5 stars.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • communication 6
  • project 5
  • company 5
  • solar panel 3
  • email 2
  • phone 2
  • work quality 2
  • costs 2
  • system performance 2
  • polite staff 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Elsewhere

  • It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

Other installers in Maine

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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