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Solar Installer GuildUnited States · independent

Purelight Power

Solar energy company · Salem, OR

What the listing shows you

4.5★

351 Google reviews

What it doesn’t

10%

rated 1–2★

typical in Salem, 0%

Newest review held

Mar 2026

newest held review 5 months old

Google's rating breakdown · all 351 reviews

Rated 1–2★
10%
typical in Salem, 0%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
95%
of the 351 reviews we hold

Its one and two star share is 10 points above the typical installer in Salem. Across Oregon, 28 of the 106 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 351 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the Oregon ranking

No. 23 of the 35 rankable records in Oregon →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in Salem, on one axis

0% rated 1–2★25%

Each mark is one company we hold in Salem whose Google breakdown has been read, placed by its share of one and two star reviews. Purelight Power is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around March 2026

    They are out of business and we no longer have access to our warranty

  • 1★ · around March 2026 · the company replied

    I've had Purelight since the beginning of this year. Well, I have the panels, at least. The system hasn't been generating any power for 2 1/2 weeks. I can't get anyone from this company to take a look at it or figure out what's going on. They have canceled a couple of appointments on me to service this issue. So, currently I am paying off this solar system that Purelight installed, that isn't working, with no expectation for it to be operational any time soon. During peak solar generation time. Update: Waiting on service. Could be easy fix or could need equipment replaced. Update 2: A panel ha

  • 1★ · around January 2026 · the company replied

    Started our purelight experience in about February completed on September 19th. What a joke. We were told we would be completed about June. We had the roof and solar done at the same time. Roofers and installers we great. Professional and quick. I made so many phone calls trying to get things completed. Was told that the project being done by June would allow us to bank some energy for the winter months. Since the project did not complete until September that did not happen. We would go for a month with no calls or anything. I would call and get we will call you in a couple of days. Again noth

  • 3★ · around August 2025

    BEWARE OF SALEM OFFICE Would not recommend to anyone. Sales and installation were flawless. All were polite, hardworking and helpful. After the install we had a panel go out somewhere around the 6-9 month time frame. No problem. Things happen. We call and notify someone at their number and they say they will fill out a ticket and pass it on. Weeks go by without response. I drive to the office and ask for a status. They are locally unaware and pass it up the line. I wait and am notified that they don't have anyone to repair it but that we will be compensated for anything below our guaranteed ou

  • 5★ · around December 2025 · the company replied

    Clear communication with me all through the process. Installation was timely and the panels look great! I have solar power!! Yay!

  • 5★ · around December 2025 · the company replied

    Gar was great got straight to the point and made it easy and simple to follow

  • 5★ · around October 2025 · the company replied

    Everything was quick and the service was great, we commented.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • informative staff 30
  • solar installation 24
  • clear explanations 13
  • smooth process 10
  • quick installation 9
  • solar system explanation 5
  • roof installation 3
  • app setup 3
  • installation time 2
  • respectful installers 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

    Its website also mentions financing, warranty and 24/7 availability, but not in a sentence we can quote cleanly.

    Elsewhere

    • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
    • It posts on Pinterest, Instagram, X and Facebook. A page that stopped posting years ago tells you something a listing will not.

    Who Google shows alongside them

    Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

    The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

    Other installers around Salem

    1–2★3★4★5★gauge 0–20%typical here, 0%

    Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

    What we don't know

    • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
    • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
    • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

    Something wrong here? Tell us and a person will read it.

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    Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.

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