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Solstice

Solar energy company · Cambridge, MA

What the listing shows you

4.8★

74 Google reviews

What it doesn’t

5%

rated 1–2★

typical in Massachusetts, 2%

Newest review held

Jul 2026

newest held review this month

Google's rating breakdown · all 74 reviews

Rated 1–2★
5%
typical in Massachusetts, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
38%
of the 74 reviews we hold

Its one and two star share is 3 points above the typical installer in Massachusetts. Across Massachusetts, 76 of the 198 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 74 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Massachusetts, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Massachusetts whose Google breakdown has been read, grouped by their share of one and two star reviews. Solstice is in the highlighted group.

What reviewers said

  • 1★ · around July 2026

    I get the idea that Solstice has no idea what they’re doing. They definitely don’t know how to cancel your Solstice account. I had moved and my utility company had me canceled with Solstice before they could cancel me. However, I just found out over a month after I moved that Solstice still hasn’t canceled my account so I’m guessing any of the money I saved with Solstice is now going right back to them. And here I thought solar farms were supposed to be ethical
  • 2★ · around August 2024

    Saved me money on my electric bill, but kept on billing me for months afterward. Customer service through Zendesk does NOT cut it.
  • 2★ · around August 2024 · the company replied

    My nephew signed me up. I have not seen anywhere near the amount I was told I would save. Yes, they have responded with good service, but the savings are almost NOTHING!
  • 5★ · around February 2026 · the company replied

    Very easy to enroll. And very user friendly.
  • 5★ · around November 2025 · the company replied

    From the moment I typed in my zip code to start the process until the last question I had answered by Arabella yesterday I have had a wonderful, professional, almost exciting experience. I other companies have similar processes but this one has never failed. I love Solstice - from their name to their customer service. Keep it up!!
  • 5★ · around August 2025

    Had a few issues, but they were quickly resolved and so the five stars are definitely for the excellent customer service!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • environmental impact 9
  • enrollment process 6
  • informativeness 5
  • utility handling 5
  • community solar 5
  • knowledgeable team 4
  • confidence 2
  • customer experience 2
  • easy process 2
  • community engagement 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Elsewhere

When they say they are open

Sunday
Closed
Monday
9 AM to 6 PM
Tuesday
9 AM to 6 PM
Wednesday
9 AM to 6 PM
Thursday
9 AM to 6 PM
Friday
9 AM to 6 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers in Massachusetts

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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