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Sunlux

Solar energy system service · Sylmar, CA

What the listing shows you

2.5★

6 Google reviews

What it doesn’t

67%

rated 1–2★

typical in California, 1%

Newest review held

Aug 2023

no held review in 3 years

Google's rating breakdown · all 6 reviews

Rated 1–2★
67%
typical in California, 1%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
0%
of the 6 reviews we hold

Its one and two star share is 66 points above the typical installer in California. Across California, 27 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 6 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunlux is in the highlighted group.

What reviewers said

  • 1★ · around August 2023

    Unresponsive and impossible to get ahold of after they have your money. If something fails, you're completely on your own.
  • 2★ · around August 2021

    My solar panels do not appear to be generating power- I have 2 months of both regular Edison bills with payment for what was expected to be generating panels. I am giving 2 stars because the company's reputation is they will take care of the issue. But at this point, I am skeptical. I am very sorry to have signed with them, but hope this issue is quickly resolved and is not recurring, in which case, all is forgiven on my end.
  • 1★ · around August 2021

    Worst customer service, placed a call for service 5 days ago, no response. SAD!
  • 5★ · around August 2023

    We got solar on our condo rooftop. We were first in our community. Our experience with SunLux was seamless from start to finish. We are extremely happy, and very satisfied with the entire experience. We really enjoy seeing how much money we are saving on electricity every single day. Highly recommend!
  • 5★ · around August 2021

    Installed a SunLux system and has been working great! One panel was struck by lightning and got in touch with my PM, Alex, and he jumped right on it to replace the panel. There were some delays, but throughout the entire process, Alex was transparent and communicative. He was a pleasure to work with. Would recommend Sunlux to anyone looking into Solar.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • money 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Elsewhere

  • It is also reviewed on Yelp and ConsumerAffairs. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

When they say they are open

Sunday
Closed
Monday
8 AM to 6 PM
Tuesday
8 AM to 6 PM
Wednesday
8 AM to 6 PM
Thursday
8 AM to 6 PM
Friday
8 AM to 6 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

  • Sunbull5.0★ · 20
  • NeoSun5.0★ · 25
  • SolarAesthetics Panel & Tiles Sylmar5.0★ · 1
  • Spectrolab Inc.4.4★ · 8

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers in California

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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