Sunrun

Every company we hold in South Carolina whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.

• 1★ · around September 2021 · the company replied

  I wish zero stars was an option. This is by far, leaps and bounds, THE worst company I have ever had the displeasure of dealing with. We have been begging them to get our billing straight since before moved into our new home. We are going on 8 months and NOW we have received an email from the collections department for $7.50 because we will not let them draft our account, even though we were given a "courtesy credit" without being "penalized" for our inconvenience. We had a statement CREDIT of $15 and they still charged a fee for not being enrolled in automatic billing. How is that possible wh

• 1★ · around September 2020 · the company replied

  This company has given us lies from day one. They said they could tell if our system was not working properly. That’s a lie cause we had a bad hail storm back in May and had someone look at our roof the other day and the solar panels are cracked and all beaten up but have not heard a thing from sun run. Our sun run bill was the usual $123 monthly bill and the Duke Energy bill was $73. We were told be would only have to pay for the grid with duke which is around $12. We’ve only paid that 1 time this year the rest of the time the Duke Bill has been a lot higher. Since we are leasing the panels t

• 1★ · around September 2019 · the company replied

  Having issues getting them out in a timely manner to remove panels so I can get my roof replaced due to a leak. Leak didnt start until after install but the technician stated it wasnt panels. Had roofer come out and could not confirm so we had insurance come out for claim. Also was told my power bill would be significantly lower but pretty much paying 2 power bills. Called and they stated I was just using more power. Our habits havent changed since before install. Seriously regretting getting panels.

• 5★ · around September 2021

  I have had a great experience with my solar panels. The guy who helped me was Mr. Camarena, and he was able to explain everything and answer all my questions. We have saved money on our energy costs and it feels great to get away from the traditional utility company. I have called customer service with many questions and have not had a bad experience like others are describing. I think it is important to find the right person to talk to before you get the solar panels on your roof.

• 5★ · around September 2021

  We've had our panels for three years and are happy with the performance. The salesman who enrolled us in the lease program was honest and straightforward. The installation process was painless. I've recommended Sunrun to several friends who signed up and all have been happy. It feels like a "no brainer" way to do right by the planet.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

• roof 7
• billing 7
• pay 6
• panels 6
• house 4
• money saving 4
• lease 3
• solar panels 2
• environmental impact 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

• Financing

  “products and services, including financing options. When you apply for the Service, we…”

• 24/7 availability

  “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Its website also mentions warranty, but not in a sentence we can quote cleanly.

• It is also reviewed on Yelp and ConsumerAffairs. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
• It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

• CompanyRating breakdown1–2★Newest review held

• Bolo Group LLC

  5.0★ · 10 reviews · Duncan, SC

  0%
  No held review in 2 years

• SunPower®

  4.3★ · 462 reviews · North Charleston, SC

  16%
  Newest held review last month

• EMPWR Solar

  4.4★ · 295 reviews · Mt Pleasant, SC

  13%
  Newest held review this month

• Summit Solar

  4.7★ · 188 reviews · Greenville, SC

  8%
  No held review in a year

• Sunpro Solar

  3.8★ · 184 reviews · Columbia, SC

  26%
  Newest held review this month

• Boss Energy

  4.9★ · 143 reviews · Charleston, SC

  2%
  Newest held review this month

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

• —The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
• —We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
• —We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.