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Solar Installer GuildUnited States · independent

Sunrun

Solar energy company · Shrewsbury, MA

What the listing shows you

4.1★

269 Google reviews

What it doesn’t

21%

rated 1–2★

typical in the Worcester area, 3%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 272 reviews

Rated 1–2★
21%
typical in the Worcester area, 3%
Posted an update
23 days ago
the company posting to its own Google profile
Replies to reviewers
76%
of the 272 reviews we hold

Its one and two star share is 18 points above the typical installer in the Worcester area. Across Massachusetts, 36 of the 198 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 272 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in the Worcester area, on one axis

0% rated 1–2★40%

Each mark is one company we hold in the Worcester area whose Google breakdown has been read, placed by its share of one and two star reviews. Sunrun is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026 · the company replied

    For me it's no working in was paying 180 to RIEnergy and my Agent Joaquim from Cape verde pushed me to trying the panels but was a mistake know I paying 2 bills more than I was paying before Joaquim don't answer the phone anymore after he lying to me gor me was very bad experience with sunrun and that blushed my agent Joaquim

  • 1★ · around July 2026 · the company replied

    Avoid this company at all cost, they customer service is terrible. You DO-NOT want to be a customer

  • 1★ · around June 2026 · the company replied

    Came up my driveway at my last 2 houses that both had no soliciting/no trespassing signs.

  • 3★ · around August 2016

    The arrangement with Vivint Solar has proven quite beneficial. No expenses, upfront or otherwise, unless the roof needs replacement. The panels blend in nicely with the roof shingles. The electricity generated by the panels has saved us, on average, about 25% per month. For a number of months, we have even received a credit from our regular electricity provider. We highly recommend Vivint Solar!!!

  • 5★ · around August 2026 · the company replied

    The solar panels have been great alot better than exspected service has been world class and I havnt paid a single penny to Natuinal Grid since has been activated I highly recommend Sunrun

  • 5★ · around August 2026 · the company replied

    Definitely recommend Sunrun, 5 star experience and happy with the results.

  • 5★ · around August 2026 · the company replied

    Saving a good bit of money by going with Sunrun solar panels.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar panel installation 22
  • new roof 20
  • simple process 15
  • knowledgeable sales rep 12
  • quick installation 7
  • efficient workers 5
  • installation team 4
  • explaining the process 3
  • knowledgeable employee 3
  • lower power costs 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Financing

    “every month. Sunrun’s innovative financing options made the transition to solar…”

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”

  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

  • It is also reviewed on ConsumerAffairs and HomeAdvisor. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
10 AM to 6:30 PM
Monday
9 AM to 10 PM
Tuesday
9 AM to 10 PM
Wednesday
9 AM to 10 PM
Thursday
9 AM to 10 PM
Friday
9 AM to 10 PM
Saturday
9 AM to 10 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Worcester

1–2★3★4★5★gauge 0–20%typical here, 3%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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