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Sunrun Solar

Solar energy company · Pleasanton, CA

What the listing shows you

4.0★

127 Google reviews

What it doesn’t

22%

rated 1–2★

typical in California, 1%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 127 reviews

Rated 1–2★
22%
typical in California, 1%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
96%
of the 27 reviews we hold

Its one and two star share is 21 points above the typical installer in California. Across California, 215 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 27 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun Solar is in the highlighted group.

What reviewers said

  • 1★ · around July 2026 · the company replied

    Sunrun has contracted with some very shady individuals as their knock on door cold call sales reps. This kid just showed up at our door, rang the doorbell, knocked on the door & triggered our dogs to no end as you can hear from the video. After a long moment of having to calm the dogs, I went out through the garage to see if it was a delivery. It turned out to be Sunrun. I was surprised he actually had our names. He introduced himself, and I immediately but politely told the kid, “thank you, no thank you” & that we already have solar. Unfortunately, he continued with his round of demanding & c
  • 1★ · around May 2026 · the company replied

    Very odd, door to door solicitation borderline harassment showing up at my house at 8:15pm on Saturday night..
  • 1★ · around March 2026 · the company replied

    New Post: I can't believe I am forced to write this review again but the lack of care which Sunrun shows in fixing their panels is shocking. Don't be fooled by the customer service in setting up your panels, only post installation does Sunrun shows its true colors. After chasing Sunrun to fix my panels which were down in October 2025 for 2 months they finally sent 2 technicians on December 30th to get on the roof and fix the issue (for details of that entire process see post below). The technicians indicated that 2 of my panels are faulty and needed to be replaced but that they had the system
  • 5★ · around August 2026 · the company replied

    I had an excellent experience working with Qaseem Quam throughout our Sunrun solar process. From beginning to end, Qaseem was incredibly knowledgeable, professional, responsive, and genuinely committed to making sure we had a great experience. He took the time to explain the process clearly, answer all of our questions, and make sure we always knew what to expect next. What stood out most was his level of communication and follow-through. He never made us feel like we were just another customer, and he was always available when we needed help or clarification. Making the decision to go solar c
  • 5★ · around August 2026 · the company replied

    Anytime I needed service they were there and when they did come service was excellent
  • 5★ · around August 2026 · the company replied

    Sunrun has been very supportive and attentive to our solar needs. Every interaction has been wonderful.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar installation 14
  • smooth process 11
  • quick installation 8
  • fast response 4
  • true up bill 3
  • power outage protection 3
  • informative staff 2
  • professional electricians 2
  • no pressure sales 2
  • battery storage 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”
  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”
  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
8 AM to 5 PM
Monday
8 AM to 5 PM
Tuesday
8 AM to 5 PM
Wednesday
8 AM to 5 PM
Thursday
8 AM to 5 PM
Friday
8 AM to 5 PM
Saturday
8 AM to 5 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Pleasanton

1–2★3★4★5★gauge 0–20%typical here, 1%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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