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Solar Installer GuildUnited States · independent

Sunrun

Solar energy company · Albuquerque, NM

What the listing shows you

4.0★

249 Google reviews

What it doesn’t

24%

rated 1–2★

typical in the Los Lunas area, 15%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 248 reviews

Rated 1–2★
24%
typical in the Los Lunas area, 15%
Posted an update
6 months ago
the company posting to its own Google profile
Replies to reviewers
37%
of the 249 reviews we hold

Its one and two star share is 9 points above the typical installer in the Los Lunas area. Across New Mexico, 8 of the 65 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 249 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the New Mexico ranking

No. 25 of the 26 rankable records in New Mexico →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in the Los Lunas area, on one axis

0% rated 1–2★100%

Each mark is one company we hold in the Los Lunas area whose Google breakdown has been read, placed by its share of one and two star reviews. Sunrun is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026

    Literal thieves. !!BUYER BEWARE!! I sold my house and transferred the lease to the new owner. Sunrun even confirmed the transfer via email. They are still billing me and still pulling money from my account after I stopped autopay. I tried to rectify the situation last month and was told i am wrong and they refused to provide any proof after multiple requests. I called again two days ago and the RUDE person on the phone said he took care of it, refused to send any sort of confirmation. Not shockingly there is still a bill due on my account and a scheduled payment from a bank account that i canc

  • 2★ · around March 2026 · the company replied

    We just purchased a home that has sun run solar panels on it. After less than a few months, the panels were constantly tripping the circuit breaker. Unfortunately, when I spoke to Sun run over the phone, they said that the service fee for coming out and checking out the solar panels could be $600 if the repairs weren’t covered under warranty. The servicer arrived at my home, spent about 10 minutes diagnosing the issue, and let me know it was an inverter, and that he would check to see if it was covered under warranty with the manufacturer. He came back to me a few minutes later and let me know

  • 1★ · around November 2025 · the company replied

    We have the same problem as Michael Z. In his review, System was working for 7 years until April ‘25. Need a new inverter which apparently Sunrun can’t provide. They say they have an inverter in stock, schedule an appointment, then don’t show up. We’ve gotten the runaround for 6 months! Collection calls keep coming. Why the collection company thinks we should pay on a lease when we have no service doesn’t make sense. There’s something fishy going on with that company. Very unprofessional customer service. Absolutely no trust in that company at this point.

  • 3★ · around September 2023

    Reminds me a lot of dealing with a car dealership. The sales pitch is great, but after that.. not so much. Mark did a great job selling me on the solars (where they get you is showing you a low monthly LOAN payment if you want to give up the 30% tax rebate from the government you get). The price wasn’t a problem and so far we are saving a few dollars per month. After they installed the solars, they left the solars looking filthy. Cmon guys, presentation means something. Wipe them clean. Last gripe is that they want you to connect a little box to your router so it communicates production to the

  • 5★ · around August 2026 · the company replied

    The solar service works great and saved me money. staff is friendly and helpful any time you have questions or need help. James was very polite and helpful during the process with great communication.

  • 5★ · around September 2023

    Exceeded my expectations, Chris was informative and responsive, the installation went smoothly and I am happy with the solar system.

  • 5★ · around September 2023

    Why aren’t you doing this? Why keep PNM rich. Be your own boss. Own you power. Do solar with sun run. 10 years and still 5 stars

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar panel installation 15
  • professional crew 14
  • informative staff 7
  • environmentally friendly 3
  • transfer process 2
  • monthly savings 2
  • panel removal 2
  • no upfront cost 2
  • no electricity bill 2
  • inverter replacement 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”

  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Los Lunas

1–2★3★4★5★gauge 0–20%typical here, 15%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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