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Solar Installer GuildUnited States · independent

Poulin Solar Pro

Solar energy company · Albuquerque, NM

What the listing shows you

4.3★

62 Google reviews

What it doesn’t

16%

rated 1–2★

typical in Albuquerque, 5%

Newest review held

Jul 2026

newest held review last month

Google's rating breakdown · all 62 reviews

Rated 1–2★
16%
typical in Albuquerque, 5%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
97%
of the 62 reviews we hold

Its one and two star share is 11 points above the typical installer in Albuquerque. Across New Mexico, 15 of the 65 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 62 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the New Mexico ranking

No. 24 of the 26 rankable records in New Mexico →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in Albuquerque, on one axis

0% rated 1–2★30%

Each mark is one company we hold in Albuquerque whose Google breakdown has been read, placed by its share of one and two star reviews. Poulin Solar Pro is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2025 · the company replied

    We chose Poulin Solar Pro to install our solar because they really sold us on their customer service. It seemed like they would take care of us if anything went wrong with our solar. Well when 3G was phased out, their inverter communication system needed updating. They sent out an email stating that their customers can go through them to replace the modem. I have emailed Steve Poulin several times since that phase out and he has completely ghosted me. I recommend just going through a good honest electrician rather than these people. I am so disappointed; I really thought they had my back.

  • 1★ · around August 2025 · the company replied

    I wrote the first check to SolarPros on July 15, 2024. Here we are 9 months later and I still don't have an operational system. My advice: go somewhere else for your solar project. It's been a miserable experience - no communication, delays that I suspect are because SolarPros didn't know how to do project elements, and probably some out-and-out lies. I don't care what garbage excuses get tossed against the walls, 9 months and still no system is inexcuseable. The ONLY reason they get 1 star is for the contract crew (not SolarPro) did an excellent job doing the actual installation (after 7 mont

  • 1★ · around August 2025

    I have a new house with a Square D breaker box. Solar Pro's system that was just in stalled does not work with the up to code AFCI breakers in my house. My fridgerator and washing machine trip the AFCI daily or more when the solar system is on, but don't ever trip when the solar system is off. Solar Pro neither warned me of the risk of problems after their site visit, nor took any responsibility for the system not working with my house. They even suggested multiple times that I downgrade my breakers so the system would work, making my system not up to code. The sale representative, Genaro, was

  • 3★ · around July 2026 · the company replied

    Years ago I had solar panels installed for my house. The process was really nice and I'm glad that Poulin has such a comprehensive warranty for the inverter. That is because the inverter broke several years after install. However, this is where the issues started. It took a full month of calling them and being ignored to get scheduled to replace the inverter. This included being told that I'd be contacted within 24 hours before being ghosted again. It was only after I started calling daily that they gave me the personal number of their installer. He actually then took on the role of communicat

  • 5★ · around June 2026 · the company replied

    I had the pleasure of working with Jake from Poulin Solar. I wanted to install a solar battery since I already have solar panels. Due to faulty electrical wiring that was installed when my home was built 30 years ago, the battery installation was going to be a big challenge. Due to Jake's knowledge and diligence, I will be able to have a solar battery. Also, Jake found a "hot" electrical connection that had been left behind when my defunct hot tub was removed. Jake informed me that if anyone or any other living thing had touched the wire, they would have been killed. Jake potentially saved me,

  • 5★ · around May 2026 · the company replied

    Jacob was courteous and respectful while troubleshooting my inverter. He made several visits in the process and was always optimistic. I believe he should be regarded as a valued, 5 star employee!

  • 5★ · around March 2026 · the company replied

    Jake did an incredible job today switching out 2 micro inverters because 2 of my solar panels were not working. He provided education on how the system works. Excellent job !!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • pricing 10
  • permitting 9
  • rebates 7
  • comprehensive warranty 6
  • installation team 5
  • information provided 4
  • smooth installation 4
  • professional crew 3
  • inverter replacement 3
  • diligent staff 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

    Its website also mentions warranty, free estimate and licence number, but not in a sentence we can quote cleanly.

    Elsewhere

    • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
    • It posts on Instagram, YouTube and Facebook. A page that stopped posting years ago tells you something a listing will not.

    When they say they are open

    Sunday
    Closed
    Monday
    9 AM to 5 PM
    Tuesday
    9 AM to 5 PM
    Wednesday
    9 AM to 5 PM
    Thursday
    9 AM to 5 PM
    Friday
    9 AM to 5 PM
    Saturday
    Closed

    As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

    Who Google shows alongside them

    Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

    The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

    Other installers around Albuquerque

    1–2★3★4★5★gauge 0–20%typical here, 5%

    Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

    What we don't know

    • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
    • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
    • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

    Something wrong here? Tell us and a person will read it.

    Do you run Poulin Solar Pro?

    Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.

    Claim this listing