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Underline Energy Concepts

Solar energy company · Lake Elsinore, CA

What the listing shows you

4.8★

186 Google reviews

What it doesn’t

4%

rated 1–2★

typical in the Menifee area, 0%

Newest review held

Jul 2026

newest held review last month

Google's rating breakdown · all 186 reviews

Rated 1–2★
4%
typical in the Menifee area, 0%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
3%
of the 186 reviews we hold

Its one and two star share is 4 points above the typical installer in the Menifee area. Across California, 641 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 186 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in the Menifee area, on one axis

0% rated 1–2★15%

Each mark is one company we hold in the Menifee area whose Google breakdown has been read, placed by its share of one and two star reviews. Underline Energy Concepts is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2024

    This has been a very unpleasant experience. We have tried to resolve the problems with the company to no avail. We even sent our text messages to refresh Sal of the time line. Basically they told the finance company they had installed the system in full, a month and a half before they did, just to get paid earlier. They said the system was installed when 14 panels were still sitting on the ground and they had not even contacted any tree company to cut the limbs off the tree to be able to install the system. This was part of the contract and we even offered to find someone for them. Because the
  • 1★ · around August 2024

    This company in my opinion is not a people friendly company you call with complaint they make you an appointment they never show up. parts of my roof were kicked in they left the broken wood in my attic none of the lines on the roof are straight parts of the roof are coming up. watch them very carefully do not pay until you inspect every inch there work. Look around for another company in my opinion this company is a ripoff there work is very low quality .In all the calls I have made for appointments no one from their company have ever has ever showed up for the allotted time I will call Owens
  • 1★ · around August 2024

    They were eager to do my Solar. When I experienced a situation some time after they did not return my calls, nor send any representative to verify my concerns. BAD BUSINESS!!
  • 5★ · around July 2026 · the company replied

    I had the pleasure of having Bobby as my rep, who calmly and throughly explained solar in the most non-pushy way ive experienced. He was more than happy to answer any and all questions, and once we went through the process of planning and install, UEC was very on point with communication and follow up. Overall, I was skeptical for a long time about getting solar, but with UEC ive been extremely happy with my decision and the accessibility of the company for any and all questions.ive had has been a pleasant experience as well. Highly recommend!
  • 5★ · around July 2026 · the company replied

    We had our solar installed by Underline about 5 years ago and are very happy with the savings on electric bills. They have been great about checking in and keeping our system up to date. Highly recommended.
  • 5★ · around May 2026 · the company replied

    James was outstanding! He was knowledgeable, personable and professional. He was able to fit me in for a next day appointment and get my dryer plug installed in time for the delivery and installation.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar installation 25
  • new roof 16
  • friendly crew 14
  • polite crew 4
  • inverter replacement 4
  • electric bill savings 3
  • clean installation 2
  • installation speed 2
  • no overselling 2
  • electrical panel upgrade 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

    Its website also mentions free estimate, but not in a sentence we can quote cleanly.

    Elsewhere

    • It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
    • It posts on LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

    When they say they are open

    Sunday
    Closed
    Monday
    8 AM to 5 PM
    Tuesday
    8 AM to 5 PM
    Wednesday
    8 AM to 5 PM
    Thursday
    8 AM to 5 PM
    Friday
    8 AM to 5 PM
    Saturday
    Closed

    As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

    Who Google shows alongside them

    Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

    Other installers around Menifee

    What we don't know

    • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
    • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
    • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

    Something wrong here? Tell us and a person will read it.

    Do you run Underline Energy Concepts?

    Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.

    Claim this listing