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Solar Installer GuildUnited States · independent

EcoDirect

Solar energy equipment supplier · Carlsbad, CA

What the listing shows you

4.6★

151 Google reviews

What it doesn’t

5%

rated 1–2★

typical in Carlsbad, 3%

Newest review held

Aug 2024

no held review in 2 years

Google's rating breakdown · all 151 reviews

Rated 1–2★
5%
typical in Carlsbad, 3%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
4%
of the 27 reviews we hold

Its one and two star share is 2 points above the typical installer in Carlsbad. Across California, 570 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 27 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Carlsbad, on one axis

0% rated 1–2★30%

Each mark is one company we hold in Carlsbad whose Google breakdown has been read, placed by its share of one and two star reviews. EcoDirect is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 2★ · around August 2024

    So I have ordered several times from them and in the past it was a good experience. This time however, it was a disaster. It turns out that the product that they show on the website as 'in Stock' and ready to order really isn't in-stock after all. This is very aggravating to find out after days of waiting for a product that you really need and are waiting for.

  • 1★ · around August 2024

    How is this company even in business? I've been asking for assistance for 3 weeks now. Matthew Nohelty clearly doesn't check his email or just likes to practice terrible customer service. Don't waste your time.

  • 1★ · around August 2023 · the company replied

    Don't waste your time and money here. They get your information and credit card just to sell it.. They never shipped anything and then they said they don't have any parts. If you want they cane from manufacturer and shipping cost is 3 time the cost of the product. Crazy scam.

  • 5★ · around August 2024

    As ordered and super fast delivery. Thank you.

  • 5★ · around August 2024

    I purchased 12 Northstar 190 ft batteries three months ago. Upon receipt one of the batteries was defective. I discovered that I happened to purchase these batteries at a time Northstar was in a period of a transition in ownership. My warranty claim got caught in a hole in their systems and I became increasingly frustrated at the time it took to finally resolve the issue. In the end the customer service team at EcoDirect stepped in to advocate for me. While it was painful and took time, it was resolved at no cost to me. Here's the thing, THE CEO STEPPED IN TO HELP! Between her, and Dan in cust

  • 5★ · around August 2024

    I placed my first order with EcoDirect back in 2014, and I they were great to work with. That order was received promptly, and I could tell by the packaging that a lot of care was put into it to ensure that nothing would be damaged. The other day I made a very small order with them again. I'm sure they didn't make a lot (if any) profit on this order, but they went above and beyond to get me what I needed - and very quickly, I must add. There are so many untrustworthy solar companies out there (seemingly 90%) that seem to come and go, but EcoDirect is definitely a stand-up company, and I will c

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • shipping 15
  • system 4
  • packaging 3
  • receipt 2
  • support 2
  • business days 2
  • communication 2
  • online shopping 2
  • accuracy of description 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Elsewhere

  • It is also reviewed on the Better Business Bureau and Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on YouTube, Instagram, LinkedIn, X and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
Closed
Monday
8 AM to 5 PM
Tuesday
8 AM to 5 PM
Wednesday
8 AM to 5 PM
Thursday
8 AM to 5 PM
Friday
8 AM to 5 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Carlsbad

1–2★3★4★5★gauge 0–20%typical here, 3%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

Do you run EcoDirect?

Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.

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