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Solar Installer GuildUnited States · independent

Solar Service

Solar energy company · Austin, TX

What the listing shows you

5.0★

702 Google reviews

What it doesn’t

under 1%

rated 1–2★

typical in Austin, 2%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 703 reviews

Rated 1–2★
under 1%
typical in Austin, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
87%
of the 486 reviews we hold

Its one and two star share is 1 point below the typical installer in Austin. Across Texas, 395 of the 728 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 486 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the Texas ranking

No. 2 of the 215 rankable records in Texas →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in Austin, on one axis

0% rated 1–2★20%

Each mark is one company we hold in Austin whose Google breakdown has been read, placed by its share of one and two star reviews. Solar Service is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026

    I've never written a negative review and never felt like a contractor was trying to take advantage of me until dealing with this company. I called them because my panels had power and were connected but not producing. The tech did some troubleshooting but then said additional techs would need to come out and that it would cost roughly $2000. When I asked what the issue is the tech on-site could not provide an answer and said that is why the other techs needed to come out. I asked if the $2k was going to solve the problem but he couldn't answer that. He then went to his truck to call the owner.

  • 2★ · around August 2026

    Tech charged me $95 to troubleshoot my system (is was not communicating). Was told he would have to charge me around $380 to simply connect to invert and change communication setting. I did this my self in 10 min. I don’t appreciate my system being help hostage to extremely high service charge. For literally 5-10 min work or less.

  • 2★ · around August 2025

    All we wanted was a panel, which they had, but they wanted to charge us $500 to install it........something that only takes 20' to do. They refused to sell us just the panel........of course, because installing it it how they can charge outrageous prices!

  • 3★ · around October 2025

    Techs are great and do fantastic work. Unfortunately, they can't seem to keep the techs, which meant our inverter swap got rescheduled twice. Between SolarEdge being slow to provide a warranty replacement and all the reschedules we didn't produce any electricity for a month from diagnosis to swap.

  • 5★ · around August 2026 · the company replied

    Excellent customer service, excellent knowledge, fair price. I had an emergency situation without power to house on a 100+ day. Outstanding, beyond expectations service.

  • 5★ · around August 2026 · the company replied

    I'm assuming they sent their best guy, because Jordan S. was just awesome. He replaced an enphase gateway that went bad, got solar, batteries and the generator all connected and online. He explained everything very clearly and was awesome to deal with. Thank you!

  • 5★ · around August 2026 · the company replied

    Jordan did a great job. Very happy! I will use solar service the next time that I need my solar panels cleaned or anything else done to them. Thank you, Larry Waller

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar panel cleaning 82
  • solar system explanation 54
  • courteous staff 33
  • thoroughness 19
  • solar panel removal 17
  • informative staff 16
  • inverter replacement 13
  • quick response 11
  • solar system repair 11
  • inverter installation 9

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Veteran owned

    “Tollway? Yea, we know where that is. Veteran Owned We know what it means to serve. Our…”

  • Years in business

    “for PV production that it would take more than 5 years to recover the repair cost. On a…”

Its website also mentions warranty, insured and licensed, but not in a sentence we can quote cleanly.

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Austin

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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