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Solar Installer GuildUnited States · independent

Sunrun

Solar energy company · Honolulu, HI

What the listing shows you

4.2★

543 Google reviews

What it doesn’t

19%

rated 1–2★

typical in Honolulu, 6%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 544 reviews

Rated 1–2★
19%
typical in Honolulu, 6%
Posted an update
19 days ago
the company posting to its own Google profile
Replies to reviewers
92%
of the 544 reviews we hold

Its one and two star share is 13 points above the typical installer in Honolulu. Across Hawaii, 16 of the 87 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 544 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

On the Hawaii ranking

No. 17 of the 24 rankable records in Hawaii →

Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.

Every company we hold in Honolulu, on one axis

0% rated 1–2★50%

Each mark is one company we hold in Honolulu whose Google breakdown has been read, placed by its share of one and two star reviews. Sunrun is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026 · the company replied

    I recommend NOT using Sunrun - the batteries on my house and my neighbor’s house have been swollen since March and Sunrun has not done anything to fix them despite our repeated attempts to reach out. They don’t return phone calls or show up for scheduled maintenance appointments. My neighbor’s batteries don’t even work. After they get the system installed and get you paying for it, it seems you are no longer a priority and they don’t fulfill their end of the contract. I have a BBB case open with them and their resolution was to email me and tell me they’d email me back in a week (spoiler alert

  • 1★ · around August 2026

    If you're considering Sunrun in Hawaii, absolutely do not do it! I assumed the lease on a Sunrun system when I bought my house and it has been 4 years of broken systems, months to get it fixed. They make it easy to buy and install but then customer care is impossible and they do not honor their performance guarantees. 4 years my system has underperformed the guaranteed output and I have yet to received compensation for it.

  • 1★ · around June 2026 · the company replied

    Very DISAPPOINTED! Disclaimer: Get a snack, popcorn or something because this will be a long rant! Moved to Palisades in April 2025 and was interested in getting solar panels for our new home. I did some research and reviews which conflicted me into deciding to get solar from Sunrun. There was a sales person rep from my community who "was" nice at the time explaining how the contract work and what will we be paying monthly. Both my husband and I was pleased on how he connected with us and also gave us an incentitive for a electrical panel that need to be upgraded which requires permits from ou

  • 3★ · around August 2024 · the company replied

    Kawelo Pua’a is OUTSTANDING! He’s been working with us for months to get our system up to 100% so we can add a few new panels and a couple of battery backups installed. Sadly, on the day he was scheduled to sign the contract it turns out the company won’t work on aluminum shake roofs anymore so they declined the work. To say we’re disappointed would be an understatement. Sun Run maintenance is frustrating and uncommunicative, but Kawelo was the epitome of professionalism.

  • 5★ · around August 2026 · the company replied

    Excellent sales representative. Was able to convince us to purchase Sunrun’s battery system. She is very knowledgeable and is quick to follow up on questions we presented. She has that “sales personality”

  • 5★ · around August 2026 · the company replied

    Met with Jackson from Sunrun. He came to help out to quote a second system. For my scenario he helped me with my HECO bill without needing a new system at all. Would recommend Sunrun to anyone.

  • 5★ · around August 2026 · the company replied

    I worked with the local manager, Anna Escobosa, and she was very clear and helpful. Explaining exactly what our savings looked like. Very grateful to have met such a kind and honest person from Sunrun with our best interest in mind. Highly recommend working with Anna if you go with Sunrun for the best experience.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar installation 67
  • lease system 29
  • battery backup 29
  • installation crew 16
  • electric bill savings 15
  • informative staff 13
  • free quote 6
  • battery replacement 5
  • solar panel replacement 2
  • tesla batteries 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
4 AM to 12:30 PM
Monday
3 AM to 4 PM
Tuesday
3 AM to 4 PM
Wednesday
3 AM to 4 PM
Thursday
3 AM to 4 PM
Saturday
3 AM to 4 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Honolulu

1–2★3★4★5★gauge 0–20%typical here, 6%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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