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Solar Installer GuildUnited States · independent

Vivint Solar

Solar energy company · Waldorf, MD

What the listing shows you

4.5★

118 Google reviews

What it doesn’t

12%

rated 1–2★

typical in Maryland, 1%

Newest review held

Aug 2022

no held review in 4 years

Google's rating breakdown · all 118 reviews

Rated 1–2★
12%
typical in Maryland, 1%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
25%
of the 118 reviews we hold

Its one and two star share is 11 points above the typical installer in Maryland. Across Maryland, 22 of the 111 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 118 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Maryland, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Maryland whose Google breakdown has been read, grouped by their share of one and two star reviews. Vivint Solar is in the highlighted group.

What reviewers said

  • 1★ · around August 2022

    Please avoid this company I wish I would have listened and followed the reviews. My camera system can’t be repaired for 3weeks . My smoke detectors are not working. The company offered 30. 00 off my next bill . Make it make sense

  • 1★ · around August 2022 · the company replied

    In late June, we requested that our solar power boxes be disconnected so that we could get our siding replaced. That request cost us $700. The individuals that came out didn't even know why they were here. Once the siding project was done, we tried on several occasions to reach Sunrun (Vivint) to reconnect. The calls were not answered; when they were, we were placed on hold for a long time. We have had 2 appointments that were not kept. We have been without connectivity since Late June. We have received bills. This company has taken our money without providing the service. We have received a $

  • 1★ · around August 2022 · the company replied

    Do not waste your time or money. Lousy customer service and lies from the sales team to the customer service Manager (Joyce Harvey). They will take your money and run. Trust me

  • 3★ · around August 2017

    Initial meeting with representative was great and informative and seemed to be a no-brainer to install panels with Vivint after having multiple companies give their sales pitch. Installers did a great job but did an average job cleaning up after the job. Straps and debris were found in the front and backyard. About 7 months after the system was installed a converter malfunctioned and it took over 3 months for it to get fixed. I am hoping for a credit for the power it did not produce. I also recommended a friend to join and he did but after the problems I had, I am hesitant to do so again.

  • 4★ · around August 2021 · the company replied

    After my bad review below Vivint Solar stepped up and made up for everything. Therefore I am changing my level of satisfaction with their service. One of the worst companies I ever dealt with. After 8 months after I provided documentation that my husband passed away they still didn't complete and corrected my account to today's day.

  • 5★ · around August 2021 · the company replied

    Our sales representative was awesome. He was very professional, explained everything in detail and kept us informed through every step of the process. We're very impressed!!

  • 5★ · around August 2021 · the company replied

    Great explanation of program and financing options. Skilled installers, great customer service. Thanks!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • installation 17
  • solar panels 14
  • saving 10
  • house 9
  • electric 8
  • roof 6
  • team 5
  • detailed explanations 2
  • salesman 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Its website also mentions established, but not in a sentence we can quote cleanly.

Elsewhere

Other installers in Maryland

1–2★3★4★5★gauge 0–20%typical here, 1%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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