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Solar Installer GuildUnited States · independent

5 Star Solar

Solar energy company · Sandy, UT

What the listing shows you

2.6★

15 Google reviews

What it doesn’t

60%

rated 1–2★

typical in Utah, 3%

Newest review held

Aug 2022

no held review in 4 years

Google's rating breakdown · all 15 reviews

Rated 1–2★
60%
typical in Utah, 3%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
0%
of the 15 reviews we hold

Its one and two star share is 57 points above the typical installer in Utah. Across Utah, 5 of the 167 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 15 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Utah, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Utah whose Google breakdown has been read, grouped by their share of one and two star reviews. 5 Star Solar is in the highlighted group.

What reviewers said

  • 1★ · around August 2021

    Dangerous work site.. ice covered solarfield.. the site destroyed my car .. do not hire.. I notice lots of negative reviews here

  • 1★ · around August 2020

    Worst company to deal with. Never return calls and took months for them to send someone out to replace a circuit board that blew due to bad wiring. I would never recommend them. Them and Encor Solar horrible to work with. Promise a working product and warrantied, but when issues arise not one of the companies will return calls.

  • 1★ · around August 2019

    I have been dealing with 5 star for over a year now, and it has been the WORST experience of my life. First, it took over 6 months for them to install the panels after we signed all of the loan paperwork. For the last 10 months, they have been on our roof and not ONCE have we received the credits that were due. I was told this system would cover 90-100% of our usage. So far, the MOST they have covered was about 50%. But MOST months, it is only 15-20%. This has become an extremely expensive headache for me to fix. 5 Star keeps telling me that their readings are showing in the 600-700 kwh range

  • 5★ · around August 2019

    James and 5 Star solar installed my Solar Panel System more than a year ago. Installation was quick, up and running within two weeks of them starting (they were done in a week, I had to wait for Rocky Mountain Power to install my net meter). I generate plenty of power, and can monitor it all from my phone. I haven't had a power bill since they installed (minus Rocky Mountains $9 fee you can't get rid of). They even painted my conduit on the outside of the house and in the soffit/fascia to match my home according to my HOA regulations. I have recommended them to others and will continue to do s

  • 5★ · around August 2019

    It is so nice not having an electric bill. James and his company installed my solar 2 years ago and it has been amazing. I have had no issues with my system and it was so much less cost than several of my neighbors. I would work with them again.

  • 5★ · around August 2017

    James was awesome. We went with a different company at first and when that other company wasn't delivering as expected James took over the job and delivered more than I could have expected. Because James took such good care of us I recommend him to people I know and I don't get a referral bonus for it. My bonuse was the excelent customer service I received that was above and beyond. I feel like I got a better deal than anyone around. I had bids from multiple companies and with 5 star I got more panels for less cost than the big named companies. Oh and my bill has been $9 ever since. Do yoursel

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • system 5
  • bill 3
  • solar panels 3

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

Other installers around Draper

1–2★3★4★5★gauge 0–20%typical here, 3%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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