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Blackout Energy

Solar energy system service · Northborough, MA

What the listing shows you

4.0★

4 Google reviews

What it doesn’t

25%

rated 1–2★

typical in Massachusetts, 2%

Newest review held

Aug 2024

no held review in 2 years

Google's rating breakdown · all 4 reviews

Rated 1–2★
25%
typical in Massachusetts, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
0%
of the 4 reviews we hold

Its one and two star share is 23 points above the typical installer in Massachusetts. Across Massachusetts, 26 of the 198 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 4 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Massachusetts, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in Massachusetts whose Google breakdown has been read, grouped by their share of one and two star reviews. Blackout Energy is in the highlighted group.

What reviewers said

  • 1★ · around August 2024

    Never showed up on the day scheduled. No notice, just didn't show. Never responded to my multiple texts and calls to learn what happened and whether I was still on the schedule.
  • 5★ · around August 2024

    Rick helped us out quickly and professionally after one of our solar arrays stopped working, and our attempts to address it with the company that did the install were less than satisfactory. Rick knows his stuff, was very fast to respond, and did a great job for us at a very reasonable price.
  • 5★ · around August 2023

    Blackout Energy was hired to do the electrical connection of our new solar panels. Rick and his team were outstanding, helpful, and did quality work on time as scheduled. They were sensitive to how the electrical conduit was best positioned on the house and it came out great. I will definitely use them again for any additional electrical work we have and highly recommend them.
  • 5★ · around August 2021

    Had my first experience with Blackout Energy recently and was very happy. Being a contractor, I know how it can be difficult sometimes for communication, punctuality, responsiveness etc.. and Rick was on point every time letting me know different milestones every step of the project. I will definitely be hiring Rick and his team again for future solar work.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • communication 2
  • punctuality 2
  • solar panel connection 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Elsewhere

  • It is also reviewed on the Better Business Bureau and Angi. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

When they say they are open

Sunday
Closed
Monday
Closed
Tuesday
Closed
Wednesday
8 AM to 6 PM
Thursday
8 AM to 6 PM
Friday
8 AM to 6 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

Other installers in Massachusetts

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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