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Solar Installer GuildUnited States · independent

Brio Energy

Solar energy company · Asheville, NC

What the listing shows you

3.0★

54 Google reviews

What it doesn’t

48%

rated 1–2★

typical in North Carolina, 2%

Newest review held

Aug 2025

no held review in a year

Google's rating breakdown · all 54 reviews

Rated 1–2★
48%
typical in North Carolina, 2%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
0%
of the 53 reviews we hold

Its one and two star share is 46 points above the typical installer in North Carolina. Across North Carolina, 11 of the 130 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 53 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in North Carolina, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in North Carolina whose Google breakdown has been read, grouped by their share of one and two star reviews. Brio Energy is in the highlighted group.

What reviewers said

  • 1★ · around August 2024

    I’ve had great energy production from my panels. However, 4 years later, I’m being told they ruined my roof by walking all over it with incorrect shoes. The roof is only 12 years old now and needs to be replaced. The cost of removing and reinstalling the solar panels is $8000. The roof will cost another $12000 and interior damage $3000.

  • 1★ · around August 2024

    DO NOT GO WITH THEM. They put some of my panels in a shaded area, and they never told us our loan was a collateral loan. Currently have some issues with my panels, which should be under warranty but can not reach anyone. Having to get local company to fix. Look elsewhere

  • 1★ · around August 2024

    This is what you get if you hire Brio. Terrible installation that can burn your house down. Beware of this company!

  • 3★ · around August 2020

    We have gotten solar panels with Brio. Like other reviewers, I feel they provide a good product but their customer service is lacking. We got a new roof also, and were able to finance the whole package, and will hopefully not have any trouble getting a tax credit for going solar at next tax season. But their lack of responsiveness was really terrible; the farther along we got the worse it was. It took me 2 days of being in voicemail hell, working my way gradually from caller #10 to caller #1, then having the call disconnected, and this happening repeatedly; to watching a YouTube video to try t

  • 4★ · around August 2025

    I had Solar Panels installed last week. The team that install my panels was very professional and direct with me about questions i had. I'm now waiting again for the final inspection to get them up and running. Today is May 28 2020. I'm excited about my new investment Saturday will be a week. Will keep you posted once I learn more of what's really taking place with my Solar Panels . ( work in progress)…Brio went out of business.. please respond to Sun Services out of Charlotte for all of your Solar Panels issues. My Panels are up and running.. again thank you Sun Services Pam

  • 5★ · around August 2021

    we were very impressed with Darren as he presented to us the use of solar panels - he was not pushy just honest - he went above and beyond the call helping us with other projects he had much more knowledge of than we did. Appreciated his willingness to help and his knowledge of product he was selling.

  • 4★ · around August 2021

    Very good experience with quick install. Only downside was it took months to get through the process and actually getting the system turned on. Solar bill and power bill overlapped.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • paying 11
  • solar panel installation 10
  • system 9
  • bill 8
  • product 7
  • house 6
  • communication 6
  • information 6
  • inspection 5
  • collateral 2
  • courteous staff 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Financing

    “of comparing dozens of solar financing options manually. Instead of filling out…”

When they say they are open

Sunday
Closed
Monday
10 AM to 8 PM
Tuesday
10 AM to 8 PM
Wednesday
10 AM to 8 PM
Thursday
10 AM to 8 PM
Friday
10 AM to 8 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

Other installers in North Carolina

1–2★3★4★5★gauge 0–20%typical here, 2%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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