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Solar Installer GuildUnited States · independent

Palmetto Solar

Solar energy equipment supplier · Charlotte, NC

What the listing shows you

4.2★

3,112 Google reviews

What it doesn’t

18%

rated 1–2★

typical in Charlotte, 7%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 3,117 reviews

Rated 1–2★
18%
typical in Charlotte, 7%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
95%
of the 543 reviews we hold

Its one and two star share is 11 points above the typical installer in Charlotte. Across North Carolina, 26 of the 130 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 543 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Charlotte, on one axis

0% rated 1–2★25%

Each mark is one company we hold in Charlotte whose Google breakdown has been read, placed by its share of one and two star reviews. Palmetto Solar is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026 · the company replied

    Waste of time. After having sent them numerous emails with specific requirements, such as panels must be 430 W or better, they still get it wrong. And to get a sufficient quote they INSIST that you contact a sales person, bypassing written communications. I found their sales tactics to be relatively offensive and unwanted. If you cannot depend on them to honor your email details, heaven knows how they'd respond to warranty issues.

  • 1★ · around August 2026

    Extremely frustrating experience with Palmetto/LightReach. My husband and I are trying to sell our home, and their solar agreement has become a major obstacle. They are demanding $98,708.61 to purchase the system while refusing to provide …

  • 1★ · around August 2026 · the company replied

    I feel completely misled by my experience with Palmetto/LightReach. They are demanding $98,708.61 as the Fair Market Value buyout of my solar system while refusing to provide the appraisal report, identify the appraisal company, or provide the supporting data used to reach that amount. We obtained our own independent valuation that is substantially lower. This dispute is now threatening the sale of our home. Palmetto says their $98,708.61 amount is non-negotiable while offering us a $58,910 prepayment that does not give us ownership. I strongly recommend that anyone considering a LightReach so

  • 3★ · around March 2026 · the company replied

    Update (3/1/2026): I finally got a resolution from Palmetto Solar and I am satisfied that it is a fair resolution. Update (2/2/2026): The response from the owner has still lead to no resolution. They are still "investigating." Update(12/4/2025): I’ve had my system for several years now (since January 2016), and I’m extremely disappointed. The system has gone offline multiple times due to warrantable issues. While the repairs were eventually covered under warranty, one of the outages took months to resolve. At the time, I was told I could be reimbursed for the downtime. It’s now been nine month

  • 5★ · around August 2026 · the company replied

    Process was fast convenient everyone we dealt with was very professional and patient and explain every part of the process

  • 5★ · around August 2026 · the company replied

    Great people! Everything happened as they planned!

  • 5★ · around August 2026 · the company replied

    I save so much money on utilities!! There are some months I don’t have a bill!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar panel installation 210
  • easy process 59
  • smooth process 56
  • installation team 47
  • inverter replacement 46
  • quick installation 45
  • electric bill reduction 40
  • professional crew 36
  • courteous staff 28
  • timely installation 26

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Financing

    “network gives you access to exclusive financing options, prequalified demand, and long-term…”

Elsewhere

  • It is also reviewed on the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

When they say they are open

Sunday
Closed
Monday
8 AM to 8 PM
Tuesday
8 AM to 8 PM
Wednesday
8 AM to 8 PM
Thursday
8 AM to 8 PM
Friday
8 AM to 8 PM
Saturday
9 AM to 6 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Charlotte

1–2★3★4★5★gauge 0–20%typical here, 7%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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