SunPower®
Solar energy company · Charlotte, NC
What the listing shows you
4.5★
411 Google reviews
What it doesn’t
11%
rated 1–2★
typical in Charlotte, 7%
Newest review held
Jul 2026
newest held review last month
Google's rating breakdown · all 411 reviews
- Rated 1–2★
- 11%
- typical in Charlotte, 7%
- Posted an update
- —
- we saw no owner post, which is not the same as none existing
- Replies to reviewers
- 88%
- of the 411 reviews we hold
Its one and two star share is 4 points above the typical installer in Charlotte. Across North Carolina, 46 of the 130 installers whose breakdown Google has published carry a higher share than this one.
The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 411 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.
On the North Carolina ranking
No. 22 of the 38 rankable records in North Carolina →
Ordered by the share of one and two star reviews, weighted by how many reviews stand behind it. It ranks review records, not workmanship.
Every company we hold in Charlotte, on one axis
Each mark is one company we hold in Charlotte whose Google breakdown has been read, placed by its share of one and two star reviews. SunPower® is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.
What reviewers said
1★ · around July 2026 · the company replied
Required a $500 up front fee to consult on fixing my solar panels that were not working. Paid the money then was told it would be 2 month before a technician would be available. Proceeded to cancel the appointment and requested a refund. It has now been 4 weeks, I have called every week and have been advised each time that my refund is still pending approval. Update: 4 Months later I am still waiting on my refund.
1★ · around June 2026 · the company replied
If you love being ripped off, lied to, taken advantage of and then completely ignored this is the company for you! Like any toxic relationship they begin with flowery words, and extravagant promises that quickly turn ugly and leave you wishing you could get time, money, and life back. This company had a bad install team, which they admitted to us, explaining why there more than 40 holes in our roof, and thousands of dollars of damages. They assured us they would fix the holes, get everything in tip top shape, and we’d be on our way. Well, when the roofers came to patch the holes and saw our ro
1★ · around June 2026 · the company replied
Do not do business with them, they are not honest or reliable. SunPower caused dozens of holes in my roof upon installation which led to leaks and mold in my attic. They came and inspected the roof and agreed, with two other independent roofers, that their installation was horrendous and still would not repair the roof. They uninstalled the panels so I could pay for the roof repair out of pocket and not will not come back to reinstall my panels. This project has been ‘stuck’ in permitting for 3 months and in all that time I have not heard back after leaving multiple tickets opened with their s
3★ · around August 2025 · the company replied
Installation was great, on time and the workers were polite and courteous. Cleaned up the work area and ect. But I have one complaint or grievance. Had to reschedule the installation of the amp breaker twice and it is a month after installation and the system is not up and running.
5★ · around June 2026 · the company replied
Called them after seeing their work at my cousin’s house. The sales guy wasn’t pushy at all, which honestly surprised me. He answered every small question my father had without acting impatient. The app they set up lets me track energy production daily and it’s actually pretty satisfying to watch.
5★ · around October 2025 · the company replied
Excellent communication with installation lead and the 2 person crew who placed panels. I had only 2 small plastic hardware bags and 2 small wire insulation pieces to pick up after they finished. The crew was on time, very courteous and knowledgable about each step of their portion of the project
5★ · around September 2025 · the company replied
I have nothing but good things to say about the crew that came out to my home to put solar panels on my home. They were very polite, efficient, and informative to the process as they did it. I enjoyed the comraderie that we shared. There was a few issues that slowed them down, but never once did they stop. Thank you guys for everything you did to make the day a pleasure in meeting you. Wanda Purgason
Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.
What reviewers keep mentioning
- solar panel installation 63
- installation crew 29
- quick installation 26
- cost 21
- courteous staff 21
- smooth process 14
- customer support 8
- installation time 6
- fast process 5
- solar education 3
Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.
What the company says about itself
Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.
Its website also mentions warranty, free estimate and established, but not in a sentence we can quote cleanly.
Elsewhere
When they say they are open
- Sunday
- Closed
- Monday
- 10 AM to 12 AM
- Tuesday
- 10 AM to 12 AM
- Wednesday
- 10 AM to 12 AM
- Thursday
- 10 AM to 12 AM
- Friday
- 10 AM to 12 AM
- Saturday
- 10 AM to 10 PM
As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.
Who Google shows alongside them
Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.
- Renewable Energy Group4.5★ · 59
- Solar Boy Energy4.4★ · 32
- Luminex Solar4.7★ · 12
- Palmetto Solar4.2★ · 3,115
- Renewable Energy Design Group4.8★ · 76
The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.
Other installers around Charlotte
- CompanyRating breakdown1–2★Newest review held
Palmetto Solar
4.2★ · 3,112 reviews
18%
Newest held review this monthTop Tier Solar Solutions
4.2★ · 1,559 reviews
19%
Newest held review this monthNC Solar Now
5.0★ · 760 reviews · Raleigh, NC
0%
Newest held review this monthRenu Energy Solutions
4.6★ · 607 reviews
9%
Newest held review this month8MSolar
4.9★ · 572 reviews · Raleigh, NC
1%
Newest held review this monthSun Service Specialists
4.8★ · 279 reviews
5%
Newest held review this month
Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.
What we don't know
- The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
- We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
- We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.
Something wrong here? Tell us and a person will read it.
Do you run SunPower®?
Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.