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Empire Solar Solutions

Solar energy equipment supplier · Newburgh, NY

What the listing shows you

4.7★

639 Google reviews

What it doesn’t

7%

rated 1–2★

typical in the Buffalo area, 3%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 639 reviews

Rated 1–2★
7%
typical in the Buffalo area, 3%
Posted an update
2 years ago
the company posting to its own Google profile
Replies to reviewers
4%
of the 560 reviews we hold

Its one and two star share is 4 points above the typical installer in the Buffalo area. Across New York, 84 of the 247 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 560 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in the Buffalo area, on one axis

0% rated 1–2★10%

Each mark is one company we hold in the Buffalo area whose Google breakdown has been read, placed by its share of one and two star reviews. Empire Solar Solutions is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026

    Beware of this company. Zero return calls, poor communication. Nothing has happened according to what we were told. We were supposed to be up and running by June. Take a look at the pictures, nothing done correctly. We got a $500 electric bill yesterday. What a joke, we should have done a windmill!
  • 1★ · around July 2026

    After changing our review from a 5 to a 4… the end result of our experience with Empire Solar will stay at a 1 because that’s the lowest you can give to post. ( Sorry Taul, this is where it’s staying and you and your company have not done a thing to rectify this. As of today, July 13, our app still isn’t working properly due to an error that Empire Solar made in giving an incorrect email to Tesla ( and then a supervisor from Empire blamed Tesla for the error) and we still cannot get a human at Tesla, only repetitive emails that our email is incorrect so we can’t get a rebate that is due us fro
  • 2★ · around July 2026

    We had a good experience overall. However, when our panels were installed the roof space was miscalculated and on the spot we had to make a decision. We opted to instal 3 of the panels on the north-facing roof instead, and we were told that once they see how much less power is generated, they will install more panels to make up the difference. Unfortunately we've had poor follow through after multiple attempts on our end, and the extra panels were never installed even over a year later. Update: lots of emails and phone calls after posting review over a month ago. Responded to Sandra whom we’ve
  • 3★ · around February 2026 · the company replied

    Process went okay. It seems that I had to prompt every step of the process. System up and running after 5 months.
  • 5★ · around August 2026

    Very quick install and a job done well with everything picked up.
  • 5★ · around August 2026

    The team was wonderful. Showed up promptly and got everything done quickly and efficiently. Great guys, definitely would recommend
  • 5★ · around August 2026

    Very happy with my experience over all, Shannon answered all my questions and always answered the phone!

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • answering questions 116
  • solar panel installation 81
  • easy process 58
  • responsive staff 38
  • financing 31
  • installers 31
  • quick installation 23
  • panels 17
  • efficiency 13
  • clean installation 5
  • knowledgeable employees 4

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Free estimate

    “savings plan for your home. Schedule Free Consultation​ Meet with us to discuss your energy…”
  • Years in business

    “per year, costing nearly $200/month. Over 30 years, this totals over $72,000, assuming…”

Its website also mentions warranty, 24/7 availability and established, but not in a sentence we can quote cleanly.

Elsewhere

  • Google also lists this company under electrical.
  • It is also reviewed on ConsumerAffairs, the Better Business Bureau and Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Facebook and Instagram. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
Closed
Monday
9 AM to 5 PM
Tuesday
9 AM to 5 PM
Wednesday
9 AM to 5 PM
Thursday
9 AM to 5 PM
Friday
9 AM to 5 PM
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

  • Solar Medix4.9★ · 141
  • New York State Solar Farm4.8★ · 300
  • Electricade, LLC5.0★ · 30

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Buffalo

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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