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Solar Installer GuildUnited States · independent

Great Basin Solar

Solar energy system service · Reno, NV

What the listing shows you

4.9★

165 Google reviews

What it doesn’t

2%

rated 1–2★

typical in Reno, 7%

Newest review held

May 2026

newest held review 3 months old

Google's rating breakdown · all 165 reviews

Rated 1–2★
2%
typical in Reno, 7%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
14%
of the 28 reviews we hold

Its one and two star share is 5 points below the typical installer in Reno. Across Nevada, 41 of the 81 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 28 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Reno, on one axis

0% rated 1–2★25%

Each mark is one company we hold in Reno whose Google breakdown has been read, placed by its share of one and two star reviews. Great Basin Solar is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2025 · the company replied

    This guy intentionally tried to run me off the road

  • 2★ · around August 2025

    This is a mixed review. We chose Great Basin Solar because of other reviews, as the prices between companies were comparable. The installers were great, and finished in one day. A month later, I started calling to get it online, and they …

  • 1★ · around August 2024 · the company replied

    I think my last email response to Travis and Matt sums it up (see below). They seem great until they have a warranty issue that they are required to fix. Then they just try to talk circles around you hoping you'll give up. Avoid them. Email: How on earth can you pretend that it isn't your responsibility as the system installer to know what the backup battery amp requirements are for the circuits I asked you to provide backup power for? You didn't design my refrigerator either, but the refrigerator happens to not have a discharge surge amp draw above 18.9 like the submersible pump motor has (an

  • 5★ · around May 2026

    Called into the office to troubleshoot a nonproduction issue with my solar edge system. I worked with Matt on a remote troubleshooting session and it was engaging, productive and really relaxed and he patiently walked me through the process steps perfectly. At the end, we came to a solution and everything got up and running again. Thanks Matt!

  • 5★ · around April 2026

    The physical installation was done cleanly. By that I mean no conduits on the roof, all done inside the attic. Same with the inverter inside the garage instead of outside. The system is on and generating power. And based on past …

  • 5★ · around December 2025

    Matt with Great Basin Solar is awesome 👍👍. I’ve been having issues with my solar since I had it installed a year ago by a company that went bankrupt. Matt was able to access my account and guide me through text messages and phone calls to get my solar working properly. I highly recommend Great Basin Solar and will be using them when I add more solar panels. Thanks for everything Matt

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • friendly crew 30
  • solar system installation 15
  • financing options 11
  • inverter 11
  • timeliness 10
  • quick installation 8
  • permit acquisition 6
  • knowledgeable owners 4
  • no upselling 4
  • rooftop solar 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Established

    “Custom design and installation since 2018. Great Basin Solar is a fully…”

  • Years in business

    “Reno/Sparks' solar experts With Over 35 years combined experience, certifications…”

Its website also mentions bonded, licensed and licence number, but not in a sentence we can quote cleanly.

Elsewhere

  • It is also reviewed on ConsumerAffairs and Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

When they say they are open

Sunday
9 AM to 6 PM
Monday
8 AM to 7 PM
Tuesday
8 AM to 7 PM
Wednesday
8 AM to 7 PM
Thursday
8 AM to 7 PM
Friday
8 AM to 7 PM
Saturday
9 AM to 6 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

Other installers around Reno

1–2★3★4★5★gauge 0–20%typical here, 7%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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