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Solar Installer GuildUnited States · independent

Kiwi Docks Inc

Solar energy system service · Lake Arrowhead, CA

What the listing shows you

4.3★

16 Google reviews

What it doesn’t

19%

rated 1–2★

typical in California, 1%

Newest review held

Sep 2021

no held review in 5 years

Google's rating breakdown · all 16 reviews

Rated 1–2★
19%
typical in California, 1%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
60%
of the 5 reviews we hold

Its one and two star share is 18 points above the typical installer in California. Across California, 265 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 5 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. Kiwi Docks Inc is in the highlighted group.

What reviewers said

  • 1★ · around September 2021 · the company replied

    Fraudulent billing. Confirmed verbally and in writing a balance due of $1400. I gave my credit card number by phone and Kiwi charged $1400 and then a second charge of $1000. I haven't had a boat in Arrowhead since 1989. Kiwi billed us multiple times each year for various reasons. Odd, during the time when the lake level was supposedly low, they claimed to have moved my dock to a different location on the lake. No other docks required moving. I am 71 years old, live alone, and have no choice but to accept the financial abuse of disreputable businesses. Unfortunately, Kiwi, ALA, and the Marina a

  • 5★ · around September 2020 · the company replied

    I’ve been a customer of Kiwi Docks for several years. Their service is excellent. I can count on them to do a complete inspection of my dock, provide recommendations for repairs and maintenance, and complete the repairs and maintenance (if I choose) at a reasonable price. I, also, am grateful for their winter service of maintaining my dock during the winter snow season and moving my dock in and out to accommodate lake level.

  • 5★ · around September 2020

    We have been using Kiwi Docks for over 14 years, and have consistently had prompt, professional, and courteous service from the company. Despite being full time residents on the lake, we use Kiwi’s Dock Watch Service, as it provides us peace of mind during the wild winter weather here on the mountian. We highly recommend the company.

  • 5★ · around September 2020 · the company replied

    Kiwi Docks have taken care of our dock ever since they built it in 2011. Their dock watch service has saved us serious money by identifying issues on our pier and arranging repairs in a timely manner. Just knowing that they are there to help identify repairs needed and move the dock when necessary give us peace of mind.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • lake 5
  • watch 3
  • peace 3
  • mind 3
  • work 3
  • peace of mind 3
  • dock construction 3
  • repair completion 3
  • repair recommendations 2
  • dock inspection 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “dock is covered with a product-based warranty. High Quality Durability…”

Its website also mentions years in business, but not in a sentence we can quote cleanly.

Elsewhere

  • Google also lists this company under moving.

When they say they are open

Sunday
Closed
Monday
7 AM to 3:30 PM
Tuesday
7 AM to 3:30 PM
Wednesday
7 AM to 3:30 PM
Thursday
7 AM to 3:30 PM
Friday
Closed
Saturday
Closed

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Other installers in California

1–2★3★4★5★gauge 0–20%typical here, 1%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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