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Solar Installer GuildUnited States · independent

Primitive Success Group

Solar energy system service · Charleston, SC

What the listing shows you

4.7★

14 Google reviews

What it doesn’t

7%

rated 1–2★

typical in Charleston, 5%

Newest review held

Jun 2026

newest held review 2 months old

Google's rating breakdown · all 14 reviews

Rated 1–2★
7%
typical in Charleston, 5%
Posted an update
2 months ago
the company posting to its own Google profile
Replies to reviewers
79%
of the 14 reviews we hold

Its one and two star share is 2 points above the typical installer in Charleston. Across South Carolina, 46 of the 101 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 14 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Charleston, on one axis

0% rated 1–2★20%

Each mark is one company we hold in Charleston whose Google breakdown has been read, placed by its share of one and two star reviews. Primitive Success Group is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around June 2026

    They started out great. They made a lot of promises on what they can and will. But as soon as you pay in full those promises mean nothing. They do not follow up on problems or honor the warranty they give you. Right now i am putting together a case to show they never finished the job and i had to pay another installer to finish the job a year later.

  • 5★ · around May 2026 · the company replied

    Great service! I purchased a solar system from someone else 6 months ago. They went out of business. Shaun knocked on my door to offer his solar panel cleaning services only to find out my panels themselves needed servicing! He fixed it, and my current system is producing more kilowatts!

  • 5★ · around November 2025

    Excellent experience. Will be referring my friends and family for sure.

  • 5★ · around August 2025 · the company replied

    Great customer service was glad to upgrade to solar

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • communication 2
  • project 2
  • warranty 2
  • solar panel repair 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

    Its website also mentions licensed, but not in a sentence we can quote cleanly.

    Elsewhere

    • It is also reviewed on Yelp and the Better Business Bureau. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
    • It posts on Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

    When they say they are open

    Sunday
    8:30 AM to 11 PM
    Monday
    8:30 AM to 11 PM
    Tuesday
    8:30 AM to 11 PM
    Wednesday
    8:30 AM to 11 PM
    Thursday
    8:30 AM to 11 PM
    Friday
    8:30 AM to 11 PM
    Saturday
    8:30 AM to 11 PM

    As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

    Who Google shows alongside them

    Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

    Other installers around Charleston

    1–2★3★4★5★gauge 0–20%typical here, 5%

    Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

    What we don't know

    • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
    • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
    • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

    Something wrong here? Tell us and a person will read it.

    Do you run Primitive Success Group?

    Claim this listing to become its verified contact: correct your own phone number, hours and description, and hear first if anything here changes. Free, reviewed by a person — and it changes nothing about the numbers.

    Claim this listing