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Solar Installer GuildUnited States · independent

Solar Connect

Solar energy equipment supplier · Plano, TX

What the listing shows you

4.7★

59 Google reviews

What it doesn’t

5%

rated 1–2★

typical in Plano, 4%

Newest review held

Aug 2023

no held review in 3 years

Google's rating breakdown · all 59 reviews

Rated 1–2★
5%
typical in Plano, 4%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
44%
of the 59 reviews we hold

Its one and two star share is 1 point above the typical installer in Plano. Across Texas, 313 of the 728 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 59 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in Plano, on one axis

0% rated 1–2★15%

Each mark is one company we hold in Plano whose Google breakdown has been read, placed by its share of one and two star reviews. Solar Connect is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2020

    It started out as a great idea. In the beginning everyone was helpful. Once they got funded and once the panels were installed everything changed. Its been several week's now and I can't use my solar panels and I can't talk to anyone. I have left several messages and I haven't received a call back. Now I am here still waiting with no response from anyone. I'm wondering if they went out of business.

  • 1★ · around August 2020

    Nightmare! Promises the world, tells you what you want to hear. At installation, I received a totally different system. When confronted the sales rep, his reply was the technology is changing so fast, how did I expect him to keep up with it. I was explained more by the installation people. They explained why I wasn’t getting the back up system that would carry 2 plugs during outage as promised. It took 2 months for the new designs to be approved and stamped which held up the electric company to change the meter so I could use it. I paid 2 months of both, electric bill and solar bill. I am all

  • 1★ · around August 2020

    4 months later and I am still paying two bills. One for my system and one for electricity. If your system get installed with no issues they are great. If their are any problems they disappear and never call you back. I regret ever dealing with this company and I would take my business els-where.

  • 3★ · around August 2019

    Sunlight Energy Solutions made promises when selling our system that they did not uphold. Long story short it has now been 6 months and our system is still not correct. Sunlight Energy Solutions is now refusing to contact us or take our calls & they will not make this right. I have emails, text messages, & voicemail to back everything that happened. Go through someone else! This has been a nightmare! Update: After posting the google review the company did reach out to me. Things have been worked out and our solar system is up & running.

  • 5★ · around August 2023 · the company replied

    I'm so glad I went solar! At first I was a little bit skeptical about going solar but when I found out about the solar tax credit I had to jump on it. The representative explained to me that I was paying for energy anyway. I signed up and then took It from there. Ann guided me through the whole process and kept me updated with my project. In the beginning when I first got my solar system I still paid a small electric bill. Then a couple months later I started using the system monitoring and installed the Wi-Fi thermostat that they provided me and after that I was able to keep track of my savin

  • 5★ · around August 2023 · the company replied

    This is an honest and trustworthy company that stands by its word. The entire experience has been an absolute pleasure. Initially, I saw an advertisement for free solar panels online and then got tons of phone calls from what were obviously shady sales companies that were just trying to get my money. Then I got a breath of fresh air when I spoke to Ann from solar connect. There was no high-pressure sales type of things going on. She was extremely honest and straightforward and gave me the information that I was originally looking for while I was searching Google for information about going sol

  • 5★ · around August 2023 · the company replied

    I recently had my solar panels connected to the electrical grid and I couldn't be happier with the results. The process with Solar Connect was smooth and hassle-free, thanks to the help of my installer and utility company. Now, not only am I generating clean energy for my home, but I'm also able to sell any excess power back to the grid. I highly recommend going solar and working with a reputable installer to help you through the entire process.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • pricing 8
  • money 7
  • answering questions 6
  • solar information 4
  • contractor 3
  • quick labor 3
  • solar panel connection 3
  • understand 3
  • customer education 2
  • tons 2
  • power bill reduction 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

Elsewhere

  • It is also reviewed on the Better Business Bureau and Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.

When they say they are open

Sunday
Closed
Monday
9 AM to 7 PM
Tuesday
9 AM to 7 PM
Wednesday
9 AM to 7 PM
Thursday
9 AM to 7 PM
Friday
9 AM to 7 PM
Saturday
9 AM to 7 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Plano

1–2★3★4★5★gauge 0–20%typical here, 4%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We found nothing on a website for this company that states a warranty, a licence or how long it has traded.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

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