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Solar Installer GuildUnited States · independent

Sunrun

Solar energy company · Milpitas, CA

What the listing shows you

4.4★

299 Google reviews

What it doesn’t

15%

rated 1–2★

typical in California, 1%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 299 reviews

Rated 1–2★
15%
typical in California, 1%
Posted an update
24 days ago
the company posting to its own Google profile
Replies to reviewers
86%
of the 299 reviews we hold

Its one and two star share is 14 points above the typical installer in California. Across California, 326 of the 1,529 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 299 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in California, on one axis

none

1–5%

6–10%

11–20%

over 20%

Every company we hold in California whose Google breakdown has been read, grouped by their share of one and two star reviews. Sunrun is in the highlighted group.

What reviewers said

  • 1★ · around August 2026 · the company replied

    So sick of these solicitors working for this company ignoring my two NO Soliciting signs. Enough already. When I do get solar, it sure as heck won't be from you. What you're doing is illegal, trespassing and ignoring my signs.

  • 1★ · around July 2026 · the company replied

    These people keep coming to my house. Won't take no for an answer and just keep coming it's getting ridiculous. I was in a zoom work meeting today when someone from the company literally popped their head under my garage door and said they heard someone talking in the garage. Like yeah people live in the house that doesn't mean you can let yourself in. Definitely never working with these jokers.

  • 1★ · around July 2026 · the company replied

    Unfortunately their sales people feel the need to go door to door and solicit even when there is no soliciting signs which is a misdemeanor. They will spam call daily. I never went on their website and they somehow have my full name which is very creepy. Their employees do not take no as an answer. Tried to call their management, and they were not available due to it being a Friday afternoon. I will not be doing business with this company because of their treatment.

  • 3★ · around August 2020 · the company replied

    Had solar installed 4/10. Installers were great. In at 8 out by 2. Only couple concerns I had we're about lack of communication. Told schedulers 3x by email to not have installers use back deck because it was not safe and about a car that was going to be towed. Installers had no idea about this. Also the site plan about where things were going to be installed specifically inverter and panels was never discussed with me. Didn't want it behind my fence and had to trim/ possibly remove rose bushes from location on front of house. Besides helping the environment and protection from future electric

  • 5★ · around August 2026 · the company replied

    I was able to shop multiple solar companies, and they seemed the most willing to help, educate, negotiate & work with us on buy vs lease. After a couple issues initially with the install (on a new construction home) we were able to determine the root cause. Support was very helpful in the troubleshooting process. Wayne, our main contact: What a rockstar throughout the whole process. Great communication, great knowledge of the technical side, programs, and understanding of local and state incentives. Couldn't be more pleased.

  • 5★ · around August 2026 · the company replied

    Derek. There are many places to get solar. The best customer service comes from caring for your customers. Derek knows this! This guy goes out of his way every interaction, and issues/problems never survive his attention to detail! Highly recommended.

  • 4★ · around August 2026 · the company replied

    UPDATE: It was a long process but they eventually came out and fixed the problems which is the most important thing. Wish it was a little faster and they were less hoops to jump through but I am glad its over. (FIRST REVIEW - 1 STAR) Sunrun did ok at first. Once I started having issues my trusted electrician took a look and showed me all the hack work they did. I reached out multiple times and was ignored.

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • answering questions 65
  • solar installation 37
  • easy process 11
  • seamless process 8
  • responsive staff 7
  • quick installation 6
  • battery installation 5
  • informative staff 4
  • savings on electric bill 3
  • no pressure sales 2

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Warranty

    “of contract, 5 year roof penetration warranty, 24/7 system monitoring Who…”

  • Free estimate

    “Enter your zip to start your free quote Do you own your home? Yes No Next…”

  • 24/7 availability

    “full service for life with 24/7 monitoring Sunrun Subscription Plan…”

Elsewhere

  • It is also reviewed on Yelp. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on Pinterest, X, LinkedIn, Instagram and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
7 AM to 3:30 PM
Monday
6 AM to 7 PM
Tuesday
6 AM to 7 PM
Wednesday
6 AM to 7 PM
Thursday
6 AM to 7 PM
Friday
6 AM to 7 PM
Saturday
6 AM to 7 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers in California

1–2★3★4★5★gauge 0–20%typical here, 1%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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