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Solar Installer GuildUnited States · independent

Trinity Solar

Solar energy company · Holyoke, MA

What the listing shows you

4.5★

392 Google reviews

What it doesn’t

12%

rated 1–2★

typical in the Springfield area, 3%

Newest review held

Aug 2026

newest held review this month

Google's rating breakdown · all 392 reviews

Rated 1–2★
12%
typical in the Springfield area, 3%
Posted an update
—
we saw no owner post, which is not the same as none existing
Replies to reviewers
80%
of the 392 reviews we hold

Its one and two star share is 9 points above the typical installer in the Springfield area. Across Massachusetts, 56 of the 198 installers whose breakdown Google has published carry a higher share than this one.

The percentages are Google’s own arithmetic over every review it holds, not a sample we assembled. Separately we hold 392 review texts for this company, quoted below. Google publishes review ages rather than dates, so every date here is approximate.

Every company we hold in the Springfield area, on one axis

0% rated 1–2★40%

Each mark is one company we hold in the Springfield area whose Google breakdown has been read, placed by its share of one and two star reviews. Trinity Solar is the red one. The amber line is the middle of that set, which includes suppliers and maintenance businesses as well as installers.

What reviewers said

  • 1★ · around August 2026 · the company replied

    I hired Trinity Solar to replace my roof, but they subcontracted the work to Stronhouse, who then subcontracted it again to another smaller company. That level of subcontracting was disappointing and made it difficult to get accountability when problems arose. During the roofing project, my gate was damaged. It's now been over two months, and despite repeated follow-ups, the issue still hasn't been resolved. Instead of taking responsibility and fixing the damage promptly, I've experienced delays and excuses. Based on my experience, I would not use Trinity Solar again, nor would I recommend the

  • 1★ · around July 2026 · the company replied

    All I know is that it's Trinity solar , don't know which office they are working out of, super annoying phone calls and harassment . I spoke to the person on the phone, told him definitely not interested, for numerous reasons. I asked him nicely no to call back, Guess what : his supervisor called me and I explained to him not interested . Then my neighbors camera caught car parked in front of my house for over an hour. And my other neighbor said that a Solar company was going door to door. They definitely don't take no for an answer, sounds pretty desperate. Another time I had two guys that lo

  • 1★ · around July 2026 · the company replied

    Pushy and aggressive sales tactics at Home Depot? Woof.

  • 3★ · around August 2020 · the company replied

    I was very pleased with Trinity for the first year. The installers were very professional and system was working great. In January I noticed that I wasn’t seeing any credit for my production from Eversource. It took me two months to realize that there was something wrong with the system. I have now had it diagnosed and I need the inverter replaced. An electrician showed up to replace it but had the wrong inverter. After a couple weeks I called to see when they are planning on returning. I have called three times to see when they are coming back and have gotten no response.

  • 5★ · around August 2026 · the company replied

    Steve Blaney was great through the process. He still reaches out to me to see how things are going. Most sales people don't want to know you once you sign the deal. He's one of the good ones. Anyway, been a couple of months since we had been turned on. No bill from Ev3rsource. Love that.

  • 4★ · around August 2026 · the company replied

    Glad we chose solar with Trinity it's been worth it.

  • 5★ · around August 2026 · the company replied

    Immediate response to all our questions . Took care of all pertaining to this Solar project . Nancy's customer service is excellent . We would recommend Trinity to anyone interested . 😊 …

Reviewer names are not published here. Negative reviews are shown first because they are the ones a listing hides, not because they are more representative.

What reviewers keep mentioning

  • solar installation 49
  • polite staff 19
  • easy process 16
  • clear explanations 10
  • electric bill reduction 9
  • quick installation 8
  • no pressure sales 8
  • informative staff 7
  • clear communication 5
  • quick responses 3

Topics Google derives from the review text, with how often each appears. A frequent topic is not a good one: “price” turns up in praise and in complaints alike.

What the company says about itself

Taken from its own website. We have not checked any of it, and a sentence on a website is not evidence.

  • Financing

    “save with solar Present payment and financing options Let you know which incentives may be…”

  • Warranty

    “and we’ll be here to honor your warranty for the lifetime of your roof or…”

  • Free estimate

    “with a home solar power system. Get a free consultation SERVICES Premium solar and roofing…”

  • 24/7 availability

    “problem with your roof, we’re on call 24/7. No really—if you find a leak at 3…”

  • Established

    “a Top Solar Contractor 12 times since 2012 What our customers say “We decided to…”

  • Years in business

    “and roofing installed by experts For over 30 years, Trinity Solar has provided custom…”

Elsewhere

  • It is also reviewed on ConsumerAffairs. Worth reading before you sign anything: those are a different crowd, and the complaints that reach the Better Business Bureau rarely reach Google.
  • It posts on LinkedIn, X, Instagram, YouTube and Facebook. A page that stopped posting years ago tells you something a listing will not.

When they say they are open

Sunday
Closed
Monday
9 AM to 8 PM
Tuesday
9 AM to 8 PM
Wednesday
9 AM to 8 PM
Thursday
9 AM to 8 PM
Friday
9 AM to 8 PM
Saturday
10 AM to 4 PM

As Google published them when we last read the listing, not a live check. Ring before you drive anywhere.

Who Google shows alongside them

Google’s own “people also viewed” set, in Google’s order. It is Google’s comparison, not ours.

The ones without a link have no page here, either because Google does not categorise them as solar businesses or because we could not match the name to a listing with confidence.

Other installers around Springfield

1–2★3★4★5★gauge 0–20%typical here, 3%

Ordered by how much we can tell you about each, which is not an order of quality. We do not know which of these is better and would not say if we did.

What we don't know

  • The date above is the newest review we hold, which is not necessarily the newest that exists — we hold a large share of Google's reviews, not all of them.
  • We do not verify licences, insurance or bonding. Nothing here has been checked against a state licensing board.
  • We cannot tell you what an installation costs, and we hold nothing about the equipment they fit.

Something wrong here? Tell us and a person will read it.

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